Please fix the settings below, they do not work as intended

Zyxel_USG_User · January 3

Password renewal option every __ days, opting out this option does not work.

Even if renew password is NOT enabled, the device still requires a new password for ALL users every 60 days- see pictures attached.

Either you take out the click option because it does not work anyway, or you make it work 😊

This other option does not work either “Please remind me: never”, it still pesters at every login after 60 days, until all users on the device have new passwords. Ugh.

60days pwd renewal.jpg

no pwd renewal set.jpg

Zyxel_Judy · January 6

Hi @Zyxel_USG_User ,

To help us assist you better, please provide:

Your device model name
Current firmware version

Zyxel_USG_User · January 8

There is another topic with the similar complaint, on another device- therefore it may be a more general problem on at least two model series.

Here you go: USG20W-VPN, latest firmware release.

Zyxel_Judy · January 9

HI @Zyxel_USG_User ,

To better assist you, we need remote access to your USG20W-VPN to investigate the issue. Please check your private messages for instructions on how to provide WAN access to your device.

Zyxel_Judy · 3:21AM

Hi @Zyxel_USG_User ,

Since there is security concern, so we added the password notification to suggest user change password after upgrading to the latest firmware (5.39P1) . It will notify user to change the password at least for once a time after upgrading the firmware.
Please kindly change the password first and have a check if the symptom still exists.

Please fix the settings below, they do not work as intended

Active · Last Updated January 3

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