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[NEBULA] Service Notice – NCC Dashboard Display Issue on Sites Using Layer 3 Routing switches
Dear Users, We are currently aware of an issue in Nebula Control Center (NCC) where some pages may not display correctly for certain sites. Affected pages may include: Dashboard Topology Clients Affected scenario This issue primarily affects sites where Nebula switches are configured with Layer 3 Routing features. Impact…
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Nebula switch stable firmware version update
This discussion has been moved.
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[NEBULA] What model supports Nebula CC currently?
This discussion has been moved.
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Nebula 19.30 Live Tools for H series - missing options
Hello everyone, today I needed to check a traceroute from an ORG that had difficulties reaching a website. So I went here on "old" firewalls: to check it and there was the option working properly, while on some other sites with newer firewalls like USG FLEX 50H I had no option to have quick network tests like Ping,…
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How to connect the web using 192.168.1.1
I can,t reach that at all. It-s just tell me, ERR_INTERNET_DISCONNECTED I have no idea
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Please add WiFi SSID profile management to Broadband router
Your forum post from 2023 mentions you are actively working on this. Please prioritize this as we need it for device management. Líke FWA505 and FWA515 devices.
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[BUG / FIRMWARE REQUEST] Nebula FWA70 – LAN Client loses IP/Connectivity after Carrier 24h Reconnect
Dear Zyxel Team and Community, I am writing this post to report a reproducible and critical firmware bug on the Nebula FWA70 regarding connection recovery after daily provider reconnects / cell state changes, and to request a permanent fix in upcoming firmware releases. 1. The Issue & Symptoms In Germany, Deutsche Telekom…
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API: Patch request for name and address
Hey there. For about four years we use the nebula public API. We use it to get information for our asset management. For example we set the site in our asset management based on nebula sites. This works great! But we also want to set information from our asset management in nebula. It would be great if we could set the…
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Support request - Zyxel NR7302 with Deutsche Telekom firmware (purchased on Amazon, used in Italy)
Subject: Support request - Zyxel NR7302 with Deutsche Telekom firmware (purchased on Amazon, used in Italy) Dear Zyxel Support, I am writing about a Zyxel NR7302 router that I purchased via Amazon and that I use in Italy. I have found that the device is running Deutsche Telekom (Germany) branded firmware, even though the…
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Warranty Replacement Request – GS1920-48HP
Hello, I would like to request a warranty check and replacement for the following Zyxel switch: Model: GS1920-48HP Serial Number: S232L02090654 The switch suddenly stopped working and now shows as offline in our Nebula account. On the physical device, the third orange LED continues blinking, and the switch does not become…
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FWA510 offline on Nebula but working on site
Hello everyone, I have an FWA510 in Monaco (Germany), everything is working on that site but I see it offline on Nebula: I remotely connected to a PC over there and you can see it having issues with Nebula: How can I solve this?
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H series upgrade to 1.39 fails when memory usage is high
Hello everyone, I triggered an update via Nebula for 2 APs and a FW (100HP). APs updated. FW failed. I saw this situation: Is it possible to schedule an automatic reboot, with a notification, when you trigger a manual update from Nebula and the device has memory usage above a certain value?
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Flex200 V5.42(ABUI.1) crashed this morning: after reset is back online but no WiFi clients
Hello everyone, this morning a USG FLEX 200 with latest V5.42(ABUI.1) onboard crashed and it was unable to come back online with its entire network (7x Zyxel appliances): As you can see it crashed multiple times: I was just able to see it online but not the rest of the network (switches, APs, servers and so on…) because…
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Nebula - topology
I have seen under the topology tab in Nebula two functions which I don’t know the mening of. The minus sign after the ap - which can be switch to a plus sign The straight line and also a curved line between two of the ap - but only these The others are only connected with straight line see what I have circled. can you…
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244 Cloud-saving mode won't activate.
When accessing a client's nebula.zyxel.com, I receive the attached warning, but the button is not enabled for me. I have already tried accessing it via Firefox and Chrome, and also using Windows 10, Windows 11, and Linux.
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DHCP Persistance issues
I have updated the DHCP in Nebula, reprovisioned and rebooted the firewall, but the previous DHCP setting are persisting.
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Somehow my access point got sucked into Nebula.
Somehow my access point got sucked into Nebula. I want to unregister, but the steps provided elsewhere don't work - I do not have any Android device (actually as a matter of principle). I'm fairly sure there is Linux underneath the Zyxel surface, so having a solution for Linux users would seem prudent. Otherwise, is there…
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zyxel fwa505 router trouble
Hi, we purchased the Zyxel fwa505 last year to solve our off grid internet problem. straight out of the box this dam thing has been noting but trouble, i can only get it to function and have internet connectivity rutting with zero security. the past 3 months the internet has been very limited and signal dropping off every…
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DHCP server guard
@Zyxel_CSO These days I've been doing several experiments to fully understand all the features of Zyxel switches. I've understood how RSTP works with BPDUs and Loop Guard, but now I need to understand DHCP Server Guard. I connected the link of a switch (XGS1935-52HP) to port 1, VLAN1 (MGMT) and VLAN4 (DHCP VLAN1 Firewall…
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FWA70, IP Passthrough, and IPv6 PD
I am attempting to configure my FWA70 to pass traffic as directly as possible to my router. I need to have not only IPv4 address but also the IPv6 RA / DHCPv6 as well as the IPv6 PD (Prefix Delegation) that my provider assigns. When configured as a router it does use the PD to provide the LAN with a subnet, but I need to…
