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Re: Gen.Variant.MSILHeracles.da651960 false positive?
Dear all users,
This problem should be same as this discussion:
We are currently investigating the problem. Please add the File Pattern "AD2F1837.HPPrinterControl*" on the Allow list in your Anti-Malware settings:
Here is the on-premise firewall setting:
Here is the Nebula firewall setting:
We will provide an update as soon as we have more progress. Thank you for your patience.
Re: In regard to the firmware update process of routers using Device HA Pro
Hi @RSaull
The issue was already resolved in firmware 5.30 C0. You can find it in the release note. Hence, you can follow the standard procedure to use cloud firmware update on HA.
- [Bug Fix] eITS#220301001
Fix: Cloud Firmware update issue in device HA scenario
Re: Dual WAN routing questions
For most of the questions, answers are NAT and Static/Policy Routing.
NAT for incoming connections, Static/Policy Routing for outgoing connections.
"FDQN" do not get to be routed. IPs get. So IMHO, you should narrow down from FDQN to IPs that need specific routing than consider Static or Policy Routing case to case. IF your service provider (the FDQN owner) don't provide the corrispondency list, I think that manual DNS digging is due diligence.
Re: Zywall 110 to ATP200 converter
Yes, ZyWall 110 is only able to converter to USG FLEX 500 or VPN100 on our Online converter.
You can provide your config to me through PM, I will do it for you.
James
Re: Anti-Malware False-positive or Real?
Hello,
once you've provided fix it would be better to remove this exclusion?
Just to keep trace about the settings (300 firewall to manage!)
Thanks
Luca
Re: NCC scheduling SSID
Hello @henne
The reason why you cannot see SSID availability is because the Advanced mode has not been turned on yet. To enable Advanced mode, please go to Configure > WiFi SSID settings and toggle the option as shown in the screenshot below.
Once you have turned on Advanced mode, you will be able to see SSID availability on the menu tree.
I hope this helps.
Best regards,
Nami
Important Zyxel Resource is Down
Hello,
I was trying to set up an L2TP VPN today and when I clicked on "Configuration Walkthrough" it popped up a dead page (url listed below).https://kb.zyxel.com/KB/searchArticle!viewBlob.action?attOid=14441
I checked with a third-party site to see if it was just us and it wasn't. Also, according to MX Toolbox, there is no DNS record for "kb.zyxel.com". As such, everything that links to this subdomain is not working.
Are you aware of this issue? Is there an ETA on fixing it? Thanks.
Re: Device temperature has exceeded system threshold
With zip ties its possible you could get something like this
to blow air I from then bottom
Re: Zyxel DX5301-B2
Hi Tony,
Thank you for getting back to me.
It would seem I don't have that entry under Maintenance in my GUI.
I also guessed at URLs like http://192.168.1.1/RemoteManagement but nothing seems to work.
I've also tried Telnet and SSH with no joy.
I'm running firmware V5.17(ABUL.0)C0. I was hoping changing to a different firmware might make it reappear but there's no trace of any firmware online




