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How to Reset the NWA55AXE to Factory Default Settings
Scenario If the login password for the Zyxel NWA55AXE Access Point (AP) has been forgotten, follow the instructions below to reset it to factory default settings: Resetting Through Nebula: 1. Navigate to the Nebula Control Center website. 2. Go to Organization-wide > License & Inventory > Devices. 3. Select the AP…
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Why can't I enable SNMP on NWA50AX?
At this time, the NWA50AX does not support SNMP functionality. This model is primarily designed for home and small business environments and does not include SNMP capabilities. The importance of this feature is recognized, and the possibility of adding it in the future will be evaluated. For now, if SNMP functionality is…
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Why Is My WBE660S Access Point in Low Power Mode?
If your WBE660S access point is connected to a non-PoE++ port and shows a warning in Nebula, it indicates the AP is in 'low power mode'. The WBE660S requires 41 Watts for full power mode to operate efficiently. Please refer to the specifications on the official website via the following link.
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How Does Low Power Mode Affect Performance on WAX650S?
Low power mode can affect the performance of the WAX650S access point. Here's what happens: Using IEEE 802.3af PoE: There is no wireless functionality. Using IEEE 802.3at PoE Plus: The access point operates in 2T4R mode (2 transmit antennas, 4 receive antennas) for both the 2.4GHz and 5GHz bands. This reduction in power…
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Why Can't Devices See the 5GHz SSID?
There are a few reasons why your devices may not see the 5GHz SSID: Device Compatibility: Ensure all your devices support the 5GHz band. SSID Broadcast: Ensure the SSID is set to broadcast and not hidden. AP Location: Check the placement and signal strength of your Access Point. Make sure it is within range of your devices.
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What is the Default RPC Timeout for Netconf Connections?
The default timeout for RPC (Remote Procedure Call) on netconf connections is 210 seconds. If the AP does not receive RPC from CC within this time, it leads to a netconf disconnect log entry.
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How to download AP's config file in standalone mode?
The aim of this guide is to help you gather the running configuration from a Zyxel AP. This can be invaluable for both reproducing and troubleshooting a variety of issues. Step-by-Step Guide: Accessing the Device's Web GUI: Open a web browser Enter the device's IP address. 2. Collecting the Configuration File: Navigate to…
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How do I turn off IPv6 on a Zyxel AP?
A: Zyxel APs do not have an option to disable IPv6. The IPv6 functionality is built-in and cannot be turned off.
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Does Zyxel AP support ipv6?
Yes, Zyxel APs support IPv6. Currently, both managed mode and standalone mode support IPv6 management and IPv6 forwarding. If your AP is managed by Nebula, we support IPv6 forwarding, but you will need to use IPv4 for device management.
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How to do if AP is not functioning?
Access Points (APs) are crucial for maintaining network connectivity in any environment. If an AP is not functioning, it can disrupt the entire network. The goal is to identify and troubleshooting the issue and restore the AP's functionality as quickly as possible. Possible Symptoms and Links for Troubleshooting AP is…
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How to disable AMPDU and AMSDU on Nebula AP by CLI?
When your IoT devices experience connection issues, you can try disabling AMPDU and AMSDU to see if the issue is resolved. This instruction will use the radio profile "RADIO_SETTING_TYPE_2" as an example. Router> configure terminal Router(config)# wlan-radio-profile RADIO_SETTING_TYPE_2 Router(config-wlan-radio…
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How do I know if clients are using 2.4 GHz or 5 GHz?
To determine if your wireless clients are connected to the 2.4 GHz or 5 GHz band: Go to Monitor. Click Wireless > Station Info Check the connection details for each client.
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Which bands (2.4, 5, 6GHz) does the NWA50AX support?
The Zyxel NWA50AX supports the 2.4GHz and 5GHz bands as part of the Wi-Fi 6 (802.11ax) standard. It does not support the 6GHz band, which is part of the newer Wi-Fi 6E standard. For devices that support 6GHz, you would need a model that specifically includes Wi-Fi 6E capabilities. For more information, refer to this FAQ:
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Where can I find the AP MAC address?
In some cases, you may need to find the device's MAC address. Here's how you can locate it: On the AP's Sticker Label: Look for the LAN MAC address on the sticker label on the device. Local GUI Homepage: Check the Dashboard on the local GUI homepage. The device 's MAC address is the first address at MAC Address Range.…
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Why is my AP blinking blue?
If your AP is blinking blue, it indicates that the AP is performing a Dynamic Channel Selection (DCS) scan and selecting a Dynamic Frequency Selection (DFS) channel (CH52 ~ CH144) for its service channel. During this time, the AP is conducting a Channel Availability Check (CAC). The CAC is necessary to ensure that the…
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Which Access Point model support Zero-Wait DFS?
Currently, only the WAX650S model supports Zero-Wait DFS due to the dedicated monitoring radio it implements. For other models, this feature is not available because they do not have a dedicated monitoring radio.
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Why I can ping AP but unable to access the web GUI in Standalone mode?
If you can ping AP but unable to access the AP's local GUI: Please follow the below steps to further check via SSH to see if the HTTP service is being disabled: Login to the AP via SSH Command: show ip http server status If the server status is equal to no, please further perform the command: configure terminal Command: ip…
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How to set static IP address for the AP in Standalone mode?
To configure a static IP address on the AP, follow these steps: Connect your computer to your network using an Ethernet cable or Wi-Fi. Open the web browser and enter the DHCP IP address of the AP. Log in with the username and password (Default: admin/1234). Navigate to Configuration > Network > IP Setting > IP address…
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How to disable the AP SSH service in Standalone mode?
The default SSH service is activated for ZYXEL APs, to disable the AP SSH service, please follow these steps: Connect your computer to the AP using an Ethernet cable or Wi-Fi. Open a web browser and enter the IP address of the AP (DHCP IP / Static IP ). Log in with the your username and password (default: admin/1234).…
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How to change the AP SSH service port in Standalone mode?
The default SSH service port for ZYXEL APs use port 22, to change the port for SSH service, please follow these steps: Connect your computer to your network using an Ethernet cable or Wi-Fi. Open a web browser and enter the IP address of the AP (DHCP IP / Static IP ). Log in with your username and password (default:…