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Troubleshooting Wi-Fi Calling (VoWiFi) Issues with Zyxel Access Points
If you are experiencing issues with Wi-Fi Calling (VoWiFi) when using Zyxel Access Points, it's important to understand how Zyxel APs handle this traffic and what common troubleshooting steps can resolve the problem. Define "WLAN Telephony": First, clarify what type of "WLAN telephony" you are experiencing issues with. Are…
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Recommended Setup for Long-Range Point-to-Point (P2P) Wireless Links
When establishing long-range Point-to-Point (P2P) wireless links, such as achieving approximately 300 Mbps over a distance of 1 kilometer or more, specific equipment and considerations are necessary to ensure stable and high-performance connectivity. Select an Appropriate Antenna: For long-range, directional deployments (1…
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Troubleshooting WiFi Performance Issues Despite Full Signal Bars
It's common to see full WiFi signal bars on your device but still experience slow speeds, high latency, or packet loss. While full signal bars generally indicate strong signal strength (RSSI), they don't always reflect other critical factors like interference, channel congestion, or actual data throughput that can…
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Why do I get an error when applying "Force Overwrite VLAN Setting" on the USG FLEX 100H
Issue: When enabling Force Overwrite VLAN Setting and entering the Management VLAN in the USG FLEX 100H GUI (Wireless Access Point settings), an error appears after clicking Apply, even though the same configuration works normally through the CLI. Explanation: This behavior is a known issue in uOS firmware version 1.32.…
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Why my access point show “Limited” status on the AP controller?
If the WAX650S access points appear as “limited” when managed by a AP controller, the issue is typically caused by a configuration mismatch. Possible reason A radio country code mismatch was configured between the two radios, ex: Radio1 profile use for 2.4Ghz band, Radio2 profile use for 5Ghz band. Radio1 set to Thailand…
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[USG FLEX H AP controller] Can I set the same SSID and security option between different AP groups?
Q. Can I set the same SSID and security option between different AP groups? A. Yes, you can still set the same SSID setting and security option between the different AP groups. This will also allow the clients to roam between different APs in different AP groups. Then you can set different radio settings to specific AP…
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[USG FLEX H AP controller] AP group function
Q. What function to do the AP groups serve on the Flex H AP controllers? A. The AP groups allow you to set different SSID setting to different AP group. The SSID setting will be applied to the APs in the same AP group. This allows the clients to roam between different APs, which are in the same AP group, since these APs…
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Where can I get the MIB files for SNMP?
Q: I see that is possible to enable the SNMP Protocol for the AP in object. Can I have access to the MIB Files for the private SNMP OID? A: For the AP models that support SNMP, you can find the MIB files via the Zyxel download library. For example, the link for NWA130BE is…
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WLAN – SSID Schedule Version 2.0
Overview The SSID Schedule Version 2.0 is a major enhancement to Nebula’s Wi-Fi scheduling feature, allowing administrators to flexibly control when an SSID (Wi-Fi service) is turned ON or OFF. This upgrade brings greater precision, usability, and customization to scheduling—ideal for scenarios such as schools…
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NCC – New Wireless and Mobile Router Product Introduction
Overview With the release of Nebula 19.20, Zyxel introduced several new Access Point (AP) and Mobile Router models to the Nebula Cloud Management portfolio. While detailed feature highlights were not yet available during the announcement, this serves as a preliminary introduction to the newly added devices that will be…
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Smart Mesh Changes in Zyxel Nebula 19.10: Adapting to WiFi 7 and MLO
As part of the enhancements in Zyxel’s Nebula 19.10 release, the Smart Mesh feature has undergone key updates to align with the new rules introduced by WiFi 7 (802.11be) and Multi-Link Operation (MLO). These changes improve the performance and consistency of Smart Mesh setups, especially when deploying WiFi 7 tri-radio…
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Understanding Beacon Frame Protection and Capturing WiFi 7 Management Frames
With the ongoing rollout of WiFi 7 (802.11be) across Zyxel’s access points, new features have been introduced to improve security and enhance network diagnostics. One such feature is Beacon Frame Protection, which is automatically enabled on radios operating in 802.11be mode. In this article, we'll explain what beacon…
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Zyxel Nebula 19.10 Update: 2.4GHz Radio Mode Change for WiFi 7 Access Points
As part of the latest updates in the Zyxel Nebula 19.10 release, one of the key enhancements involves a fundamental change to the 2.4GHz radio mode configuration on our WiFi 7 (11BE) access points. This article breaks down the reasoning, implications, and what users can expect after upgrading to firmware version 7.20. Why…
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[Nebula 19.10 / AP FW 7.20] Security Methods for 802.11be (WiFi 7) Radios
With the release of AP firmware 7.20, Zyxel has aligned its WiFi 7 access points with the WiFi Alliance’s updated security requirements for 802.11be operation. These changes affect which authentication and encryption protocols are permitted, particularly in the 6 GHz band, and introduce important adjustments for backward…
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[Nebula 19.10 / AP FW 7.20] New MLO Setup Method for WiFi 7 APs
With the release of Nebula 19.10 and AP firmware 7.20, Zyxel introduces major updates to Multi-Link Operation (MLO) for WiFi 7 access points. These changes impact all management modes—cloud-managed, standalone, and controller-managed—ensuring consistent behavior across deployment scenarios. What Is MLO? Multi-Link…
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[Nebula 19.10] New AP System Log Prefix for Easier Multi-Site Log Management
Nebula 19.10 addresses a significant challenge faced by managed service providers (MSPs) and enterprises operating multiple Nebula sites with centralized syslog servers through the introduction of a new AP System Log Prefix feature. The Challenge with Multi-Site Syslog The core problem stems from the difficulty of…
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[Nebula 19.10] Wireless Client Manual Sync for APs
Nebula 19.10, combined with AP firmware 7.20, delivers significant improvements to wireless client information visibility in NCC by providing administrators with enhanced control over client data refresh timing. This update addresses the inherent limitations of NCC's standard three-minute polling cycle, eliminating the…
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Does my access point support configuring the daily report feature via the GUI?
For users who wish to set up daily email reports for log messages, please note that starting with firmware version v6.4, this feature has been removed from the GUI on some Zyxel AP models running in standalone mode. Please refer to the list below to check which models still support the email daily report menu on firmware…
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Why some of my APs are hoter than other APs?
The reason could be: Different Wi-Fi generation. This has a difference that some AP will only broadcast 2.4 GHz and 5 GHz radio. Different power consumption. This will cause different heat. Different number of current connecting clients/station.
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How to Set the Channel and Radio Output for Individual APs on USG FLEX H Series?
Currently, the USG FLEX H firewall series does not support configuring individual access points (APs) separately within a group profile. Under AP group profiles, APs are centrally managed, ensuring consistent radio settings across all APs within the group. Workaround: If you want to apply different radio settings for a…