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WBE 665S Indoor Mode
Overcoming Outdoor 6GHz Restrictions The WBE 665S is an outdoor tri-radio access point. However, strict regulations in many regions (like the EU) prohibit 6GHz usage outdoors without specific coordination (AFC). The Indoor Mode Solution For users who wish to use this powerful outdoor AP in large indoor spaces like…
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Neighbor Scan Live Tool
Diagnostic Visibility The Neighbor Scan is a live tool that lists devices broadcasting beacon frames or probe responses nearby. It scans all radio bands and channels supported by the hardware, though it is dependent on the specific AP model (e.g., a Wi-Fi 6 AP cannot scan 6GHz). Key Features * Retention: Scanned entries…
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Captive Portal with Two-Factor Authentication
Enhanced Security for Guest Access Two-factor authentication (2FA) is now supported for Captive Portals, specifically when using Nebula Cloud Authentication. Implementation Details * Setup: 2FA is enabled under Advanced SSID settings. * User Experience: If a user has not yet bound 2FA, they will be prompted to scan a QR…
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RADIUS Bandwidth Override Local
User-Based Rate Limiting Nebula now supports Radius-based rate limiting, allowing individual users to have unique bandwidth limitations based on attributes provided by the Radius server. Technical Parameters * Attributes: The AP recognizes WISPr-BW-MAX-UP and WISPr-BW-MAX-DOWN attributes in bits per second (BPS). *…
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Authentication Certificate Renewal
Addressing Certificate Expiration Cloud-managed APs use a specific 802.1X certificate for WPA Enterprise authentication. Many of these certificates were set to expire in February 2026, which would cause authentication failures for clients. Proactive Provisioning To prevent disruption, NCC proactively provisions new…
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New Access Point Models
Wi-Fi 7 and Tri-Radio Evolution Zyxel is expanding its wireless portfolio with several new models, including the NWA 240BE, which is the first Tri-radio model in the NWA class. NWA 240BE Specifications * High Throughput: Features a 2x2 + 4x4 + 2x2 antenna stream with an aggregate throughput of 15 GBps. * Connectivity:…
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Access Point WiFi Packet Capture Capability
Zyxel Access Points (APs) can offer various monitoring capabilities. To determine if an AP supports capturing over-the-air WiFi packets for analysis with tools like Wireshark (a feature often referred to as "Remote Capture"), you should look for the "Wireless Monitor Interface supported" option on its management interface.…
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How to Implement Band Steering in Standalone Mode for Zyxel APs?
Band steering is a feature designed to guide dual-band client devices towards the faster and less congested 5 GHz Wi-Fi band. While native Band Select functionality is not supported in Standalone mode for Zyxel Access Points, you can implement alternative strategies to encourage clients to prefer the 5 GHz band. Configure…
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Why is my access point unable to update its system time?
If your access point (AP) cannot synchronize its system time with an NTP server, verify the following requirements: 1. Allow NTP traffic through the firewall UDP port 123 must be open. NTP domains must be reachable: *.pool.ntp.org time.google.com 2. Importance of UDP port 123 NTP relies entirely on UDP port 123. If this…
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Why are some WBE660S devices connecting at only 1Gbps or 5Gbps instead of 10Gbps?
This behavior is typically related to physical layer issues such as cable quality, cable length, termination quality, or port negotiation inconsistencies. To isolate the cause, test with certified Cat6a cables, swap APs between ports that successfully negotiate 10Gbps, and verify that both ends of the cable are properly…
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Where to check in NCC if Time zone is correct and synchronized with NTP server?
You can navigate to Site-wide > Monitor > Access points > Event log to verify the time zone and confirm that it matches the setting configured under Site-wide > Configure > Site settings > Local time zone.
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How to check AP has correct time and date with NTP?
You could check the date and time of AP via command. Router> show clock time Router> show clock date
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What happens to my data when Cloud-Saving Mode is activated on Nebula?
Once Cloud-Saving Mode is activated, all monitoring data will not be collected and stored on the backend platform. Therefore, Zyxel support cannot provide this information. Previous records cannot be restored even if the organization is upgraded to Nebula Professional (Pro or Plus) as it won't exist on the backend.…
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How can I record AP performance logs during standalone testing?
To capture wireless performance data during standalone testing, run the following commands on the AP to monitor signal quality, station information, and RF interference: Router> show wireless-hal station info Router> show wireless-hal statistic These commands help you observe real-time client signal strength and radio…
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How do I enable MLO functionality?
MLO (Multi-Link Operation) is automatically enabled when the access point is running in 802.11be mode on firmware V7.20 or later, so no manual activation is required.
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Is WPA3-Enterprise with AES-192 available on Zyxel Access Points?
Zyxel Access Points (APs) currently support WPA3-Enterprise with AES-128 encryption. However, some environments, especially those utilizing Windows Server-based Network Policy Servers (NPS) for RADIUS authentication, may specifically require WPA3-Enterprise with AES-192 encryption, leading to potential compatibility…
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What license is required for the Access Points to come back online?
Even if the licenses for your Access Points have expired, the devices will remain online and continue to operate. Basic cloud-based management in Nebula — including device onboarding, monitoring, and basic configuration — is free and does not require any license. Licenses are only needed for advanced features. Available…
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Why can’t I fix the 5 GHz transmit power at 30 dBm?
The AP follows both regulatory limits and hardware design constraints, and in your region the maximum allowed fixed transmit power for the 5 GHz band cannot exceed the value currently shown in the interface.
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I enabled 5 GHz but cannot connect. What should I try?
If your device cannot connect to the 5 GHz network, try the following: Update the client device driver to ensure compatibility with 5 GHz WiFi. Confirm the device is receiving a signal stronger than –65 dBm, as weak signals can prevent connection. Disable “Avoid 5G DFS channel” so the AP can use a wider range of channels,…
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Are there any roaming settings I can adjust?
Nebula APs support several roaming-related options: 802.11r – Speeds up roaming (recommended for WPA2-Enterprise). 802.11k/v – Helps clients discover better APs faster. Smart Steering – Guides clients to the best AP/band. Band Select – Pushes dual-band devices to 5 GHz/6 GHz. Output Power – Lower power can reduce sticky…