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How will I know when my AiShield license expires?
The AiShield app will automatically notify you
when you’re near your service expiration date.
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Which countries are available with AiShield service?
As of now: United States, United Kingdom, and
Germany.
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Can I transfer AiShield service?
If the license is activated in one network, there is unavailable transferring. It is
locked into that single account and rest of devices could not re-use it. If the license is not activated, you could transfer it.
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If I don’t renew, can I still use AiShield?
The AiShield app will automatically notify you
once your expiration date nearly reached. After the expiration date, AiShield
service will be disabled.
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Can I receive refund or partial refund?
No, once AiShield is paid and activated, you can
only use the service until its expiration. However, AiShield service offers a free
one month trial with full security suite;
users can try it before making the purchase
decision.
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Can I cancel AiShield subscription?
Yes and you can continue to use AiShield
services until your expiration date. You will no longer be charged at your next
billing cycle.
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Can I activate the one-year bundle service without pairing Multy Plus device?
No, it is required that you activate within the
bundled pack and only after you’ve paired the Multy Plus devices.
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Is AiShield bundled with Multy Plus?
Multy Plus will be bundled with one-year
service. Activation is immediately in effect once configuration is completed. You will not be asked for any credit card information during activation, but if
you wished for continued service after the one-year service, we recommend you
provide it.
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Does AiShield service offer a free trial?
Yes, a one-month free trial is provided for both
Multy X and Multy Plus. The difference is that users who purchased a Multy Plus will
include a year of service, if they wish to activate it. No credit card
information is required. After activated the AiShield license, the parental control feature of Multy App will move to…
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If I already activated from a certain mobile phone, can I use another mobile device to log in?
Yes, users can log in from different devices if
they log in the same account.
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Do I need to install additional software on all my network devices?
No, you will only need a mobile device with the
app installed only.
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Will AiShield service impact on my wireless performance?
Under
normal usage, AiShield will not impact wireless performance to be noticeable. If you run bandwidth intensive applications or play online games, we recommend
you connect those devices with an Ethernet cable.
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What features are in AiShield service?
AiShield
identifies and prevents malware, phishing, hacks, and network threats. It’s
also able manage access control with different profile categories. Customizable
Internet access limitation timings. View analytical charts including 30-day
history of threat and warning events on each device on your network.
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2nd Multy
How do you set up 2nd multy after initial instalation. #MultyX_Aug
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General Information FAQs
[General] * What is Multy Plus (WSQ60)? * How is Multy Plus (WSQ60) different from Multy X(WSQ50)? * How much WiFi coverage will I get with Multy Plus (WSQ60) ? * What kind of Internet type does Multy Plus (WSQ60) support? * Which Bluetooth technology does Multy Plus (WSQ60) use? * Does Multy Plus (WSQ60) have a web…
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[ Multy App ] Setup and Configuration FAQs
* How to set up the 1st node? * How to add the 2nd node? * How to add the 3rd or 4th node? * How to set up port forwarding via Multy App? * How to reserve an IP address for a client device via Multy App? * How to change DNS server settings via Multy App? * How to configure PPPoE during installation via Multy App? * How to…
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[ Web GUI ] Setup and Configuration FAQs
* How to access the Web GUI of Multy Plus (WSQ60)? * How to install Multy Plus (WSQ60) via Web GUI? * How to set up Visitor Network via Web GUI? * How to set up port forwarding via Web GUI? * How to set up a static IP address for a client device via Web GUI? * How to change Multy Plus (WSQ60) IP address via Web GUI? * How…
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Troubleshooting FAQs
* How to tell where the extender node connects to in the network? * How to clear Bluetooth cache in my Android phone? * What can I do if I block my device to access Internet? * What to do when Multy Plus (WSQ60) fails to upgrade firmware? * What to do when the speed of WiFi declines sharply after running a period of time?…
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Is it possible to turn off wifi on a Multy?
Hi - I am looking to turn off wifi on a multy and just use it for its ethernet ports to facilitate a connection for Sonos speakers without interfering with other Multys close by... is this possible? #MultyX_Aug
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Multy X location
Just how important is it for each multy x to be the proper distance apart? I have 3 nodes, 2 are a perfect distance from each other but one says move farther away but Ive just got nowhere else to put it. By keeping it in same location, will this result in poorer performance? #MultyX_Aug
