AiShield-General Information FAQs

Zyxel_Support

• What features are in AiShield service?

• Will AiShield service impact on my wireless performance?

• Do I need to install additional software on all my network devices?

• If I already activated from a certain mobile phone, can I use another mobile device to log in?

• Does AiShield service offer a free trial?

• Is AiShield bundled with Multy Plus?

• Can I activate the one-year bundle service without pairing Multy Plus device?

• Can I cancel AiShield subscription?

• Can I receive refund or partial refund?

• If I don’t renew, can I still use AiShield?

• Can I transfer AiShield service?

• Which countries are available with AiShield service?

• How to check the version of AiShield App?

• How will I know when my AiShield license expires?

• Should I return whole pack devices when start the RMA process or return device to store?

• How long is the maximum subscription period?

• Could security analytics log keep after I reset to default on Multy devices?

• Could we stop or restart AiShield service after activating?

• How to check the expiration date of my AiShield service?

• When will the offline client be removed from device list?

• How many profiles can be created with my WiFi System?

• Should I use the same myZyxelCloud account on Multy App and AiShield App?

• How long can I keep the AiShield service log records?

• What kind of event is detected by AiShield as a Threat event?

• What kind of event is detected by AiShield as a Warning event?

• How many network security prevention technologies are supported by Aishield?

• Where can find user guide of AiShield?