How can I know if a user logged in Captive portal? There are 2 methods to check the users logged in by the captive portal. One is through the client page, the other is through searching the event logs. 1. Go to Clients > Client list > choose Access point clients Under the AP client page, select "Authentication" to display…
There are two ways to see if the Facebook clients. One is through the Clients page, the other is through the Event log. 1. Clients Page Direction: Clients > Client list > choose Access point clients. After that, click on the icon at the right side of the table, and check "Authentication" and "User" attribute. Now, you will…
Upon seeing this log "No response from NCAS over 15 seconds: NCAS disconnected", this indicates the AP has lost connection with Nebula Cloud Authentication Server (NCAS). When the connection is built again, the event logs will show "NCAS connected: 204 Server is alive". Impact: When the AP is disconnected from NCAS, no…
How fast is the polling of data for Nebula access points? While monitoring the client statistics and feedback on NCC, how long does it take for NAP to update new data? NAPs have an interval of 3 minutes periodically to send statistics and client information back to NCC database. Whenever the user access or refresh the…
This topic will explain the configuration flow between AP and NCC. There are 3 entities involved in the flow, the user, NCC, and AP. The flow is described sequentially below. * Starting from the user, whenever the user adjusts configurations on NCC and then press save, the configurations will be sent by NCC to the APs.…
When a client is applied the "Allow" (Whitelist) policy, the client can bypass the authentication through captive portal login methods. If the SSID is configured with layer 2 security via WPA2-PSK and Captive portal for authentication, the allowed clients still be required to enter the pre-shared key password. However, it…
You may often encounter reason codes (#) in event logs without fully understanding their meaning. Below are some common reason codes related to access point event logs: For more details and the original source of this explanation, please visit this post from aboutcher.co
Nebula provides the option to let users authenticate into wireless networks using WPA2 enterprise with My RADIUS server option, connecting to a domain controller located in the network. Note: The SSID network needs to be configured in order to apply 802.1X authentication for the clients connecting to the wireless network.…
What if NAP had no response after firmware upgrade got interrupted? NAP is designed with dual-image capability, allowing a firmware failover in the NAP boot-up process if the running firmware is damaged or corrupted. When it happened to unstable power supply or sudden power outage during the firmware upgrade, the NAP may…
How do I choose between Nebula or NXC products? The difference between NXC series and Nebula is that the NXC series has more complex configurations available and require higher skillsets and networking knowledge while Nebula is meant to be intuative and simple to manage. We would suggest depending you or your customers'…
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