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[Nebula] How to configure the DCS Schedule?
The DCS (Dynamic Channel Selection) schedule allows your Zyxel access point to automatically choose the optimal Wi-Fi channel at scheduled times, minimizing interference and improving network performance. Navigate to Site-wide > Configure > Access points > Radio settings > DCS setting > DCS schedule. Set the preferred time…
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What does the event log "Wlan slot2 is enabled" mean?
This is a general informational log indicating that the 5GHz radio of the access point has been activated, commonly observed when the AP boots up. *Note: On BandFlex models, this may also refer to the 6GHz, depending on the BandFlex configuration.
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What does the event log "Wlan slot1 is enabled" mean?
This is a general informational log indicating that the 2.4GHz radio of the access point has been activated, which is commonly observed when the AP boots up.
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How to Enable 160MHz Channel Width in Nebula
The 160 MHz channel width option is not shown on the general 'Radio Setting' page because it applies to the entire site, and not all AP models support 160 MHz. After confirming device is on the 160 MHz supported model list, you can set it on a per-AP basis: Go to Configure > Radio settings > AP list (at the bottom of the…
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How to resolve frequently disconnects and reconnects with 2.4GHz only device?
Many legacy IoT devices such as aircon, wash machine, door bell may encounter connection issue with new Wi-Fi standard AP. To address intermittent connection issues with 2.4GHz IoT devices, you can try several steps: Configure the 2.4GHz Radio Mode: Ensure the 2.4GHz radio mode is set to b/g/n. This can help with better…
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Why does my Smart Mesh connection between APs keep disconnecting?
If your Smart Mesh connection between APs disconnects when the repeater AP is unplugged and deployed to wireless side, here are some steps to troubleshoot and resolve the issue: Check for Channel Interference: Interference on the Root AP's channel can cause connectivity issues. For example, if the Root AP is on channel 44…
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Why I cannot find AP radio power setting in Nebula APP?
Currently, Nebula APP does not support configure radio settings through Nebula APP, if with the requirement to adjust Nebula managed APs' radio configuration, please navigate to Nebula web site to adjust the configuration: Configure » Access points » Radio settings
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What happen when decrease/ increase WLAN rate Control?
If decrease the WLAN rate control: Increase the time for AP to transmit management and control frames Improves accessibility of clients using older hardware that doesn’t support higher WLAN rate If increase the WLAN rate control: Shortens the time for AP to transmit management and control frames Lessens accessibility of…
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What happen when smart steering set too low or high
When set too low (e.g., -100 dBm): Clients moving away from the AP may remain connected to that AP despite a nearby AP having a better signal. When set too high (e.g., -59 dBm): The AP may disconnect a client even if there is no nearby AP with a better signal, leading to potential connectivity issues. Path to configure…
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When should Smart Steering be disable?
Smart Steering helps clients connect to an AP with a better signal when their current signal becomes weak. However, there are situations where Smart Steering should be disabled: Only One AP: If there is only one AP, Smart Steering is unnecessary. APs very far apart: If APs are placed so far apart that their coverage areas…
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How to Enable DCS Settings on Nebula?
Dynamic Channel Selection (DCS) is an essential feature that helps optimize wireless performance by automatically selecting the best channel for your WiFi network. This FAQ guide will provide step-by-step instructions on how to enable or disable DCS settings on Zyxel's Nebula platform. To enable DCS on the Nebula Control…
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Why my Wi-Fi 6E AP cannot broadcast 6GHz Wi-Fi?
Please check if your model is the Nebula BandFlex model, which means the 5GHz and 6GHz cannot work at the same time. BandFlex Model: NWA220AX-6E, WAX620D-6E If your model is the BandFlex model, please further check: Nebula >> Configure >> Access points >> Radio settings page, scroll down the bottom AP list, and tap the…
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What does the Green enable lock icon mean on AP radio settings dialog on Nebula?
On Nebula >> Configure >> Access points >> Radio settings page, if you have ever manually fixed any specific configuration for managed APs from the bottom AP list entry, the Green enable lock icon indicates the settings have been overridden that are different from global radio settings.
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How can I fix the radio output power for specific managed AP on Nebula?
Please follow the below steps to fix the radio output power, you can ensure your managed AP operates on the desired radio power, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and single…
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How can I fix the radio band badwidth for my managed AP on Nebula?
Please follow the below steps to fix the radio bandwidth, you can ensure your managed AP operates on the desired radio bandwidth, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and…
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How can I fix the radio band channel for my managed AP on Nebula?
Following the below steps, you can ensure your managed AP operates on the desired radio band, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and single tap on the AP which you want to…
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Why can't I find 160/240Mhz bandwidth option for 5GHz on Nebula?
Due to not all the models supporting 5GHz 160/240 MHz, to configure the 5GHz 160/240 MHz channel width for the support devices on Nebula, please follow these steps: Go to Nebula » Configure » Access points » Radio settings page. To set 160/240 MHz channel width for supported APs, scroll down the page to the AP list part.…
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Why did my fixed channel radio setting roll back to DCS settings automatically?
Possible Reason: To comply with US regulations, if you are located in the USA and your radio country is not set to the United States, then once any of your Nebula management devices' public IP address is detected in the US region, Nebula will automatically set the radio country code to the United States and reset the radio…
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Why can’t I fix the 2.4GHz channel width to 40MHz even if I set it with the option?
Background: To ensure that most devices can utilize the 2.4GHz service and to prevent specific devices from experiencing connection issues, the current design of the AP is intended to facilitate the connection of the majority of clients to the APs. In the current design, if the AP detects devices in the environment that…
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What does the "DCS Scan Get Fail" event log mean?
When you encounter the "DCS Scan Get Fail" logs on your Zyxel AP, it often means that no SSID profile is configured for the corresponding channel, which results in the radio not being in service status, then prevents the Dynamic Channel Selection (DCS) from performing effectively. To resolve this issue: Create an SSID…