-
How to Manually Configure Channels for Specific Access Points?
Overview You may sometimes need to manually assign specific channels to individual Access Points (APs) for better performance or to resolve interference issues. Step-by-Step Instructions Navigate to Configure > Access Points > Radio Settings Scroll to the bottom of the page Select the frequency band you wish to configure…
-
How to change radio mode for my access point on Nebula?
Navigate to the Left navigation bar » Configure » Access points » Radio settings page. Scroll down the page to the AP table Single tap on the AP you want to change the radio mode (please notice the radio band tab to change corresponding radio band settings.) Modify the radio mode according to your requirements.
-
SSID with only 6G radio enabled is being broadcast only briefly and subsequently disappear
Wi-Fi 6E (802.11ax in 6GHz) station and Wi-Fi 7 (IEEE 802.11be) station have difficulty detecting 6GHz SSIDs due to the following reasons： In IEEE 802.11 standards, the restriction on uncontrolled active scanning in the 6 GHz band is primarily defined in IEEE 802.11ax (Wi-Fi 6E) and IEEE 802.11be (Wi-Fi 7). The key IEEE…
-
Can radio 2.4G change to 5G radio ?
You can't directly change a 2.4GHz radio to a 5GHz radio. These are separate frequencies and require different hardware. However, you can configure your Zyxel device to broadcast separate SSIDs(network names) for each frequency band. This allows you to connect devices to the 5GHz band for faster speeds and the 2.4GHz band…
-
How does setting a 160MHz channel width affect wireless performance and interference?
Setting the channel width to 160MHz allows the network to use multiple channels, which can increase speed but may also lead to overlap and interference with other nearby wireless networks. To optimize performance, it is recommended to adjust channel selection based on the surrounding wireless environment. Selecting a less…
-
Why my WAX620D-6E AP only display 2.4GHz and 6GHz channel utilization on Nebula?
The AP model WAX620AX-6E is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. Thus when the NWA220AX-6E BandFlex radio is configured in 6GHz mode, the 5GHz related information will not display on the Nebula front-end page.
-
Why my NWA220AX-6E AP only display 2.4GHz and 6GHz channel utilization on Nebula?
The AP model NWA220AX-6E is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. Thus when the NWA220AX-6E BandFlex radio is configured in 6GHz mode, the 5GHz related information will not display on the Nebula front-end page.
-
Why my AP WAX620D-6E only display 2.4GHz and 5GHz channel utilization on Nebula?
The AP model is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. Thus when the WAX620D-6E BandFlex radio is configured in 5GHz mode, the 6GHz related information will not display on the Nebula front-end page.
-
Why my NWA220AX-6E AP only display 2.4GHz and 5GHz channel utilization on Nebula?
The AP model NWA220AX-6E is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. Thus when the NWA220AX-6E BandFlex radio is configured in 5GHz mode, the 6GHz related information will not display on the Nebula front-end page.
-
Why my WiFI 6E AP cannot broadcast 5GHz and 6GHz SSID at same time?
If the AP model is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. The BandFlex radio can only choose one between 5GHz and 6GHz. If the requirement is to enjoy 5GHz + 6GHz wireless service simultaneously broadcast, it's…
-
Why can't my WAX620D-6E configure 5GHz + 6GHz radio option on Nebula?
The Nebula BandFlex models (NWA220AX-6E, WAX620D-6E) can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. The BandFlex radio can only choose one between 5GHz and 6GHz.
-
Why can't my NWA220AX-6E configure 5GHz + 6GHz radio option on Nebula?
The Nebula BandFlex models (NWA220AX-6E, WAX620D-6E) can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. The BandFlex radio can only choose one between 5GHz and 6GHz.
-
[Nebula] How to configure the DCS Schedule?
The DCS (Dynamic Channel Selection) schedule allows your Zyxel access point to automatically choose the optimal Wi-Fi channel at scheduled times, minimizing interference and improving network performance. Navigate to Site-wide > Configure > Access points > Radio settings > DCS setting > DCS schedule. Set the preferred time…
-
What does the event log "Wlan slot2 is enabled" mean?
This is a general informational log indicating that the 5GHz radio of the access point has been activated, commonly observed when the AP boots up. *Note: On BandFlex models, this may also refer to the 6GHz, depending on the BandFlex configuration.
-
What does the event log "Wlan slot1 is enabled" mean?
This is a general informational log indicating that the 2.4GHz radio of the access point has been activated, which is commonly observed when the AP boots up.
-
How to Enable 160MHz Channel Width in Nebula
The 160 MHz channel width option is not shown on the general 'Radio Setting' page because it applies to the entire site, and not all AP models support 160 MHz. After confirming device is on the 160 MHz supported model list, you can set it on a per-AP basis: Go to Configure > Radio settings > AP list (at the bottom of the…
-
How to resolve frequently disconnects and reconnects with 2.4GHz only device?
Many legacy IoT devices such as aircon, wash machine, door bell may encounter connection issue with new Wi-Fi standard AP. To address intermittent connection issues with 2.4GHz IoT devices, you can try several steps: Configure the 2.4GHz Radio Mode: Ensure the 2.4GHz radio mode is set to b/g/n. This can help with better…
-
Why does my Smart Mesh connection between APs keep disconnecting?
If your Smart Mesh connection between APs disconnects when the repeater AP is unplugged and deployed to wireless side, here are some steps to troubleshoot and resolve the issue: Check for Channel Interference: Interference on the Root AP's channel can cause connectivity issues. For example, if the Root AP is on channel 44…
-
Why I cannot find AP radio power setting in Nebula APP?
Currently, Nebula APP does not support configure radio settings through Nebula APP, if with the requirement to adjust Nebula managed APs' radio configuration, please navigate to Nebula web site to adjust the configuration: Configure » Access points » Radio settings
-
What happen when decrease/ increase WLAN rate Control?
If decrease the WLAN rate control: Increase the time for AP to transmit management and control frames Improves accessibility of clients using older hardware that doesn’t support higher WLAN rate If increase the WLAN rate control: Shortens the time for AP to transmit management and control frames Lessens accessibility of…