-
Where can I configure WPA as SSID security on Nebula?
Starting the process of establishing a WiFi network in Nebula begins with step: configuring an SSID. The SSID represents the network that is actively being transmitted. This guide assists you in configuring an SSID for your Nebula devices, complete with the basic settings. Log in to your Nebula…
-
[Nebula] Can Captive Portal Be Used Without a License?
Captive portal is a valuable feature for managing network access and enhancing security. Here's what you need to know about using Captive Portal and its licensing requirements. License Requirements for Captive Portal Captive portal can be used without a license. Note SSID Broadcast: The Captive portal SSID will only…
-
Can We Personalize DPPSK Notification Emails?
Nebula DPPSK offers enhanced security for user accounts by assigning unique pre-shared keys to each user. Here’s how you can create a DPPSK and the current limitations on customizing the notification emails. [NEBULA] How to use dynamic password for each client with DPPSK? When create DPPSK, you can enter the email address…
-
How to enable Band select to attempt steering clients from 2.4GHz to 5GHz?
Using band select helps manage network traffic by steering clients from the 2.4GHz band to the 5GHz band. This can reduce congestion and improve overall network performance, especially in environments with many wireless devices. The goal is to enhance user experience by leveraging the less crowded 5GHz band, which offers…
-
How do I change the captive portal logo?
A: Go to Site-wide > Configure > Access points > Captive portal customization > Logo Click the "Choose File" Please note : Images larger than 244x190 will be resized and upload file size is limited to 200 KB. We recommend PNG (preferred due to transparency), JPEG and GIF formats.
-
Why can't I see WiFi in 6 GHz with Zyxel AP?
A: It might be the following reasons: 1. You currently don't have registered WiFi 7/6E capable devices on your site. WiFi 6E capable device lists: NWA220AX-6E, WAX620D-6E, WAX640S-6E, SCR 50AXE. WiFi 7 capable device list: WBE660S, NWA130BE. 2. You have NWA220AX-6E or WAX620D-6E but haven't configure your radio from 5 GHz…
-
How can I set up 6Ghz only SSID?
Q: How can I set up 6Ghz only SSID A: Go to Site-wide > Configure > Access points > SSID advanced settings Select the SSID you wish to configure from the SSID field. Band mode select 6Ghz band save the change
-
How can I set up 5Ghz only SSID?
Q: How can I set up 5Ghz only SSID A: Go to Site-wide > Configure > Access points > SSID advanced settings Select the SSID you wish to configure from the SSID field. Band mode select 5Ghz band save the change
-
How can I set up 2.4Ghz only SSID?
Q: How can I set up 2.4Ghz only SSID A: Go to Site-wide > Configure > Access points > SSID advanced settings Select the SSID you wish to configure from the SSID field. Band mode select 2.4Ghz band save the change
-
How to Check Devices Connected to a Network and Their SSIDs
To view the devices connected to your network and their respective SSIDs in Nebula: * Log in to your Nebula account. * Go to the Client Page. * You will find usage statistics of different SSIDs along with the devices connected to each SSID. If you wish to export this list as a report, you will need the Pro pack license.…
-
Why can’t the captive portal option be enabled?
The captive portal option cannot be enabled because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table.
-
Why can’t the Sign-in method option be enabled?
The Sign-in method Click-to-continue option cannot be enabled because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table.
-
Why my wifi client cannot get IP when the SSID is in NAT mode?
SSID NAT mode provides a large DHCP pool size (10.0.0.0/8 or 172.16.0.0/12). If your wifi client cannot get an IP address, please check if you have enabled load balancing in AP & port settings. 'Enable "By client device number" mode with "Disassociate client device when overloaded" ', or 'Enable "Smart Classroom" mode',…
-
Why my AP is blinking blue slowly and I cannot find my SSID?
When your Access Point (AP) is blinking blue slowly, it means the AP is performing a Dynamic Channel Selection (DCS) scan, and selecting a Dynamic Frequency Selection (DFS) channel (CH52 ~ CH144) for its service channel, the AP is currently conducting the Channel Availability Check (CAC). The CAC is a mandatory procedure…
-
What does the Advanced mode option do on the Nebula SSID settings page?
Nebula offers a simple SSID configuration for easy setup by default. However, for users who need more detailed configuration options, there is an Advanced mode. This mode includes additional features such as: Security mode SSID VLAN Forwarding mode Captive portal 802.1x authentication 802.11 k/v/r enhancements Rate limit,…
-
How to change Captive portal page Logo and showing message on Nebula?
Customizing the captive portal page on your Nebula-managed Zyxel device allows you to provide a branded and informative experience for users accessing your network. This FAQ guide will walk you through the steps to change the captive portal page logo and add a custom message. Firstly, you have to configure captive portal…
-
Why the Sign-in method Click-to-continue option grey-out on Nebula?
The Sign-in method Click-to-continue option greyed out because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table
-
How to check my AP support what features on Nebula?
Please refer to the Zyxel Device Function Table
-
Why the WPA Enterprise (802.1x) option grey-out on Nebula?
The WPA Enterprise options (802.1x) grey out because none of the access point models managed on your site support the 802.1x feature. For a list of models that support the 802.1x feature, please refer to the Zyxel Device Function Table
-
Why the captive portal options grey-out on Nebula?
The captive portal options are greyed out because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table