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How can I set up 2.4Ghz only SSID?
Q: How can I set up 2.4Ghz only SSID A: Go to Site-wide > Configure > Access points > SSID advanced settings Select the SSID you wish to configure from the SSID field. Band mode select 2.4Ghz band save the change
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How to Check Devices Connected to a Network and Their SSIDs
To view the devices connected to your network and their respective SSIDs in Nebula: * Log in to your Nebula account. * Go to the Client Page. * You will find usage statistics of different SSIDs along with the devices connected to each SSID. If you wish to export this list as a report, you will need the Pro pack license.…
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Why can’t the captive portal option be enabled?
The captive portal option cannot be enabled because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table.
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Why can’t the Sign-in method option be enabled?
The Sign-in method Click-to-continue option cannot be enabled because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table.
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Why my wifi client cannot get IP when the SSID is in NAT mode?
SSID NAT mode provides a large DHCP pool size (10.0.0.0/8 or 172.16.0.0/12). If your wifi client cannot get an IP address, please check if you have enabled load balancing in AP & port settings. 'Enable "By client device number" mode with "Disassociate client device when overloaded" ', or 'Enable "Smart Classroom" mode',…
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Why my AP is blinking blue slowly and I cannot find my SSID?
When your Access Point (AP) is blinking blue slowly, it means the AP is performing a Dynamic Channel Selection (DCS) scan, and selecting a Dynamic Frequency Selection (DFS) channel (CH52 ~ CH144) for its service channel, the AP is currently conducting the Channel Availability Check (CAC). The CAC is a mandatory procedure…
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What does the Advanced mode option do on the Nebula SSID settings page?
Nebula offers a simple SSID configuration for easy setup by default. However, for users who need more detailed configuration options, there is an Advanced mode. This mode includes additional features such as: Security mode SSID VLAN Forwarding mode Captive portal 802.1x authentication 802.11 k/v/r enhancements Rate limit,…
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How to change Captive portal page Logo and showing message on Nebula?
Customizing the captive portal page on your Nebula-managed Zyxel device allows you to provide a branded and informative experience for users accessing your network. This FAQ guide will walk you through the steps to change the captive portal page logo and add a custom message. Firstly, you have to configure captive portal…
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Why the Sign-in method Click-to-continue option grey-out on Nebula?
The Sign-in method Click-to-continue option greyed out because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table
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How to check my AP support what features on Nebula?
Please refer to the Zyxel Device Function Table
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Why the WPA Enterprise (802.1x) option grey-out on Nebula?
The WPA Enterprise options (802.1x) grey out because none of the access point models managed on your site support the 802.1x feature. For a list of models that support the 802.1x feature, please refer to the Zyxel Device Function Table
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Why the captive portal options grey-out on Nebula?
The captive portal options are greyed out because none of the access point models managed on your site support the captive portal feature. For a list of models that support the captive portal feature, please refer to the Zyxel Device Function Table
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How to customize or override Programmable SSID's PSK for specific AP?
To customize the PSK of the programmable SSID for a specific location, follow these steps: Navigate to the Nebula » Devices » Access Points page. Select the AP deployed in the specific location. Click on the Action button. Choose Change PSK to update the programmable SSID password settings. For more detailed instructions,…
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Why Captive Portal not working with L2 Isolation?
Topology: Nebula managed AP —— SW —— Firewall SSID configuration: Answer: The captive portal page will pop out after the client can resolve the domain. Please ensure your firewall allows the VLAN traffic to resolve the domain/nslookup (UDP 53). If the firewall doesn't allow it, it will cause the captive portal page not to…
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What Type of QoS is Used by Nebula AP?
Nebula AP utilize WMM as default quality of service (QoS) protocol. This prioritization is critical for applications such as VoIP and video streaming, ensuring that these time-sensitive communications receive the necessary bandwidth and minimal delay.
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How to Configure QoS (Quality of Service) for VoIP on Nebula AP?
The WMM setting is always active and cannot be turned off or adjusted in the Nebula AP settings. This feature automatically prioritizes audio, video, and voice applications, which is essential for maintaining quality in VoIP communications.
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[Nebula] Is it possible to only allow certain MAC addresses on WLAN?
To limit access to your WLAN to specific devices, you can utilize the MAC-based Authentication feature. This approach allows only devices with MAC addresses that are listed in the Access Point's MAC address filter to connect to the network. For step-by-step guidance on configuring this setting, please refer to the detailed…
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Should I Keep the 2.4GHz Band Enabled for My SSIDs?
In general, keeping the 2.4GHz band active on your wireless network is advisable for several compelling reasons: Wider Coverage: The 2.4GHz frequency band offers broader coverage compared to the 5GHz band. This is particularly beneficial for areas on the edges of your network that 5GHz may not reach, ensuring these areas…
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Can only specific MAC addresses be allowed to connect to an SSID?
To ensure that only certain MAC addresses clients can connect to the SSID, you can implement MAC-based Authentication feature. This method permits only devices with MAC addresses that are included in the Access Point's MAC address list to connect to the Wi-Fi network. For detailed instructions on how to set this up, please…
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What is U-APSD in SSID Advanced setting page?
U-APSD stands for Unscheduled Automatic Power Save Delivery, a feature designed to extend the battery life of Wi-Fi devices. It is particularly beneficial for battery-powered Wi-Fi clients connected to networks, such as mobile phones, tablets, and certain IoT devices. Here's how U-APSD works to conserve battery power:…