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How to resolve AP broadcasting the MESH SSID?
In smart mesh enabled networking scenarios, the AP will becomes repeater mode when it can’t allocate to the gateway from its uplink port. Then the AP might broadcast a MESH SSID (like 'ZyMesh_AP_A0:A0:A0:A0:A0:A0') when the AP is in repeater mode and fails to find its root AP. The MESH SSID is for trouble shooting access…
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How to turn off the SSID on specific AP?
The SSID tag function allows users to activate or deactivate the SSID on individual access points. For detailed configuration instructions, please refer to the following FAQ:
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How to ensure a successful setup of a smart mesh with a wireless bridge?
To ensure a successful setup of a smart mesh with a wireless bridge, both the Root AP and Repeater AP should support the wireless bridge function and have it enabled. For more detailed information about smart mesh and wireless bridge features, kindly refer to this article:
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How to Ensure Wireless Clients are Properly Segregated for Secure the Network?
In some networking scenarios, it's necessary to ensure clients on a wireless network are unable to communicate with each other for reasons related to security or network performance. To achieve this, AP can be configured to operate in NAT Mode with Guest Network supported by Nebula, segregating client devices. Topology and…
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Why is there the gray-out feature?
If the site contains only models that do not support certain features, those unsupported features will be grayed out. For example, there is only NWA50AX model in this site and the application of WPA Enterprise and Captive Portal are features that are not supported by SB models such as NWA50AX, NWA5AXE, and NWA50AX PRO. So,…
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How to configure the Nebula AP with my existing wireless network?
Scenario: I have an existing SSID through my current router, and I want to use the Nebula AP to extend this network. What steps should I take? Answer: After registering the AP into the Nebula site, navigate to Configure > Access points > SSID settings. Then, add the SSID using the same SSID name and security method as the…
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How to Resolve No Internet Access for Devices on a Guest Network
In a common network setup, a wireless access point plays a crucial role in connecting wireless devices to the network, often acting as a Layer 2 bridge. This link becomes especially vital when multiple devices in a guest network face intermittent or no internet connectivity, even with VLAN isolation enabled. Topology and…
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Why Is the QR Code Not Showing When Creating a WiFi Voucher in Nebula?
The QR code is for popup promotion page to the user who has the voucher code print with the QR code on it and scans for detail information. Thus, it will only display when Promotion URL or Promotion text entries are filled.
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Is it able to configure IP address subnet on Nebula AP NAT mode?
The subnet and IP range is automatically assigned and not user-configurable within the NAT function. Currently, NAT mode only allows for two subnets to be assigned automatically. Therefore, changing the DHCP IP settings is not supported in this particular feature. Detail: How to use NAT mode on AP?
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Can applying certain features to the SSID prevent it from broadcasting?
Yes, applying unsupported features to the SSID can indeed prevent it from broadcasting. So, please refer to the device function table available at this link and ensure that only supported features are checked for your SSID. Typically, the following unsupported features may cause issues: The application of WPA Enterprise /…
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Why can connect to the SSID, but it's not visible in the WiFi list?
The problem might arise from the "Hide SSID" option being chosen. To ensure the SSID shows up in the list of available networks, you should disable the “Hidden SSID” option. Note: Navigate to Configure > Access Points > SSID advanced settings
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Why the SSID isn't broadcasting at all times?
The problem could stem from an active SSID schedule. The SSID is set to broadcast only during specific times as per this schedule. For instance, according to the current schedule, the SSID won't broadcast on Mondays between 00:00-08:00 and 18:00-24:00, and it won't broadcast at all on Saturdays and Sundays. To resolve…
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Assigned tags to my SSID, but it's not broadcasting?
The issue might be due to a mismatch between the tags assigned to your SSID and your Access Points (APs). The SSID will only be broadcasted when there is at least one AP that shares the same tag as the SSID. To resolve this, you can either remove the tags on the SSID or ensure that the tags match between the AP and SSID.…
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The AP's status is “Not up to date”. Could this be why my SSID isn't broadcasting?
Yes, it could. In case you have just created a SSID, the AP needs to receive the configurations from Nebula. Wait a while, the AP status should update to “Up to date” and you can see the SSID in the WiFi list. Note: Navigate to Devices > Access Points
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Distinguishing between Smart Mesh and Wireless Bridge: Features and supported models
Smart Mesh and Wireless Bridge are often used to describe different methods of extending and connecting networks. While they might seem similar, they serve different purposes and are supported by different models of devices. This FAQ aims to clarify the differences between Smart Mesh and Wireless Bridge, focusing…
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[Nebula] Troubleshooting Guide for SSID Not Broadcasting Issue on Access Points
SSID is the name of a WiFi network that helps users identify and connect their devices to a specific network. When a WiFi network is broadcasting its SSID, devices can detect and display the network's SSID among the list of available networks. However, there can be situations where the SSID is not broadcasted, which means…
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How to handle WEP setup in Nebula for older clients?
Nebula AP does not support WEP, as it is considered insecure. WPA2/WPA3 and 802.1x are implemented instead for better overall security. If you have older devices that only support WEP, you could set up a new SSID with the WPA1 security type on Nebula as a workaround. In order to maintain the highest level of security for…
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Set up your Guest networks!
Introduction Providing WiFi access to customers has become part of the basic needs in today’s business demands, being a must for cafes, restaurants, chain stores and essential in sectors such as education and hospitality. But the need is not solved by just providing a WiFi connectivity, administrators need to ensure that…
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[Nebula] How to Set Up rate limit with Dynamic VLAN by using Traffic shaping?
In some environments such as school or office, it is important to have a single SSID with different permissions and rate limit for various users like guest, employee and manager. Nebula Pro pack provides traffic shaping feature to achieve the requirement. Traffic shaping provides bandwidth limit to user/user group on…
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How to configure captive portal with My RADIUS server(using Windows Server as example)?
Nebula provides
the option to let users authenticate into wireless networks by using sign-on
with my RADIUS server, connecting to a domain controller located in the
network. Pre-requisites:
An SSID network needs to be configured in order to apply sign-on with my RADIUS
server for the clients connecting to the wireless…