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Why the SSID isn't broadcasting at all times?
The problem could stem from an active SSID schedule. The SSID is set to broadcast only during specific times as per this schedule. For instance, according to the current schedule, the SSID won't broadcast on Mondays between 00:00-08:00 and 18:00-24:00, and it won't broadcast at all on Saturdays and Sundays. To resolve…
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Assigned tags to my SSID, but it's not broadcasting?
The issue might be due to a mismatch between the tags assigned to your SSID and your Access Points (APs). The SSID will only be broadcasted when there is at least one AP that shares the same tag as the SSID. To resolve this, you can either remove the tags on the SSID or ensure that the tags match between the AP and SSID.…
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The AP's status is “Not up to date”. Could this be why my SSID isn't broadcasting?
Yes, it could. In case you have just created a SSID, the AP needs to receive the configurations from Nebula. Wait a while, the AP status should update to “Up to date” and you can see the SSID in the WiFi list. Note: Navigate to Devices > Access Points
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Distinguishing between Smart Mesh and Wireless Bridge: Features and supported models
Smart Mesh and Wireless Bridge are often used to describe different methods of extending and connecting networks. While they might seem similar, they serve different purposes and are supported by different models of devices. This FAQ aims to clarify the differences between Smart Mesh and Wireless Bridge, focusing…
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[Nebula] Troubleshooting Guide for SSID Not Broadcasting Issue on Access Points
SSID is the name of a WiFi network that helps users identify and connect their devices to a specific network. When a WiFi network is broadcasting its SSID, devices can detect and display the network's SSID among the list of available networks. However, there can be situations where the SSID is not broadcasted, which means…
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How to handle WEP setup in Nebula for older clients?
Nebula AP does not support WEP, as it is considered insecure. WPA2/WPA3 and 802.1x are implemented instead for better overall security. If you have older devices that only support WEP, you could set up a new SSID with the WPA1 security type on Nebula as a workaround. In order to maintain the highest level of security for…
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Set up your Guest networks!
Introduction Providing WiFi access to customers has become part of the basic needs in today’s business demands, being a must for cafes, restaurants, chain stores and essential in sectors such as education and hospitality. But the need is not solved by just providing a WiFi connectivity, administrators need to ensure that…
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[Nebula] How to Set Up rate limit with Dynamic VLAN by using Traffic shaping?
In some environments such as school or office, it is important to have a single SSID with different permissions and rate limit for various users like guest, employee and manager. Nebula Pro pack provides traffic shaping feature to achieve the requirement. Traffic shaping provides bandwidth limit to user/user group on…
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How to configure captive portal with My RADIUS server(using Windows Server as example)?
Nebula provides
the option to let users authenticate into wireless networks by using sign-on
with my RADIUS server, connecting to a domain controller located in the
network. Pre-requisites:
An SSID network needs to be configured in order to apply sign-on with my RADIUS
server for the clients connecting to the wireless…
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[Nebula] How can we customize the captive portal page?
On Nebula, we provide users to customize their captive portal page to looks more characteristic. What is Captive Portal? Please refer to our Captive Portal feature introduction FAQ: [NEBULA] How to configure Nebula Cloud Authentication with captive portal? — Zyxel Community What can we customize? and How? Please go to the…
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How to set up Guest access to the network on Nebula
Guest network can be applied in a public network where most devices connect to the
same SSID, to make sure network security and prohibit the devices for accessing
each other. Note: * Please replace the
example below with your actual profile. This example was viewed using WAC6503-S
(Firmware Version: V6.28(AASF.0)). There…
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[Nebula] How to create SSID and set Wi-Fi password?
Nebula provides user to set up to 8 SSIDs
in a site. Click Configure > Access Point > SSID settings to create or delete SSIDs as you want. If your AP is SB series and topology is
simple, we suggest to easily set up wireless network in Simple mode. Simple mode provides SSID enabling, name editing and Wi-Fi password…
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Efficiently Create Dedicated SSID for each AP through “Programmable SSID”
For a large
scale of Wi-Fi application, such as a hotel, which requires each AP to
broadcast its dedicated SSID, Nebula provides “Programmable SSID” to allow users
to complete the configuration fast and efficiently. With only 3 simple steps,
the configuration can be completed in a single page all together without…
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How to configure external captive portal
Where to find: Configure > Access point > Captive portal customization > External captive portal
URL Function
description: This function let us to use custom login page from an external web portal
instead of the one built into the NCC. There is an example customized captive
portal page, and we can configure the look and…
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[NEBULA] How to configure Nebula Cloud Authentication with captive portal?
Nebula Cloud Solution provides the option
to let users authenticate into wireless networks using sign-on with Nebula
cloud authentication with Nebula Cloud Authentication option, offering the
possibility to create and storage account information on the cloud, being
efficient by reducing the time and effort that requires to…
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[NEBULA] How to configure Facebook Login for wireless client authentication?
Facebook Login is a secure and quick way
for users to log into your app or website using their existing Facebook
account. You can enable Sign-on with Facebook at Configure > Access point > SSID advanced settings. Enter your App ID which can get
from Facebook developer's site. If empty, default Zyxel App ID is used. The…
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[Nebula] How to configure captive portal with Voucher?
Where to find: Configure> Access point> SSID advanced settings Function description: The voucher
provides network access in limited time period. Scenario: A
customer goes to a hotel and wants to purchase 24 hours’ wireless network to
use. The reception provides the customer a
voucher code to login the wireless network…
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[Nebula] How to limit the wireless clients' speed?
Where to find: Configure> Access point> SSID advanced settings Function description: The Rate
Limiting is used to limit the wireless client incoming/outgoing transmission
data rate/speed. Scenario: The
network manager wants to limit each student’s wireless transmission when they
connect to the “student” SSID to make sure…
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[Nebula] How to configure captive portal with social login (Facebook WiFi)?
Important Update: Discontinuation of Facebook Wi-Fi Authentication Service Where to find: Configure> Access point> SSID advanced settings Function description: The
social login allows the wireless clients sign-in by visiting Facebook page, and
the users doesn’t require sign-in with their Facebook account. Scenario:…
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[Nebula] How to setup a Guest Network Wi-Fi?
Where to find: Configure> Access points > SSID settings Function description: The
Guest Network is set the wireless network to let the clients only be able to
access the Internet but not able to connect to the LAN or the wireless clients
directly. Scenario: There
are some customers going to visit a company, and the…