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How to custom NTP server setting on Nebula switch?
Nebula Switch relies on 1.pool.ntp.org as its NTP server for online synchronization with the Nebula Control Center (NCC). Currently, it's not possible to change the NTP servers that the device connects to. Note: If you must use other NTP domains, you may use A record to specify an IP address to match 1.pool.ntp.org on a…
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Why can't I access my ongoing support tickets anymore?
During the Pro Pack trial period, new Nebula users are able to create and track support tickets directly through the Nebula Control Center (NCC). However, once the Pro Pack trial expires, ticket tracking through NCC is no longer available under the Base Pack. To continue creating and tracking support tickets, users are…
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Why do the organization name and site name freeze when using Google Chrome?
Using Google Translate directly in Google Chrome to translate the Nebula Control Center (NCC) interface from English to other languages can cause the organization name and site name to freeze. Solution: To resolve this issue and ensure a smoother experience while using different languages in NCC, consider the following…
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How do I know if the device I want to buy is supported by NCC?
If you didn't registered an account on NCC, you can refer to this link If you have already registered an account on NCC, you can view related information and the supported functions on the "device function table" page. Here are the steps about how to go" Device function table" Page Step1:Logging into your nebula…
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How to monitor with API?
In Nebula, we do have support for various APIs that allow you to monitor the devices without accessing Nebula. Before we go through that, please ensure that your organization has purchased the professional pack license and activated it. Secondly, please contact us and provide the monitoring account in Nebula, along with…
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How can i ping from nebula?
When we install Nebula devices on the cloud, we may want to test if they can reach some domain or IP that we plan to use. In every Nebula device series, we can use the ping tool on the device detail page of the live tools, as shown in the following figure.
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[Nebula] What's Recorded in the Change Log?
Organization-wide Management > Change Log section provides logs for manual changes made to the configuration settings. For example, if you change the SSID name from "Zyxel_Demo" to "Zyxel_Demo_5GHz" or adjust the radio setting for bandwidth from 80 MHz to 40 MHz, these modifications will be documented here. Please note…
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How to simply move a device to another Org by using Change Organization?
When managing multiple organizations within the Nebula Control Center, there may come a time when you need to move a device from one organizational network to another. Whether it’s due to restructuring, asset reallocation, or simply an administrative change, transferring a Zyxel Nebula device involves a few key steps…
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The action cannot be complete due to unexpected error!
If you have encountered an unexpected error issue, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us. When contacting us, please provide your organization's name and enable Zyxel support privilege to help us expedite the issue resolution process.
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How to configure NTP time setting on Nebula devices?
Nebula devices rely on 0.pool.ntp.org and 1.pool.ntp.org as their NTP servers for online synchronization with the Nebula Control Center (NCC). Currently, it's not possible to change the NTP servers that the device connects to. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a…
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What is Nebula Cloud Authentication Server?
Nebula Cloud Authentication Server, or NCAS for short, is the Nebula platform’s exclusive authentication server. User credentials can all be stored and updated in NCC. Some security features that can use NCAS includes: MAC-based authentication WAP enterprise Captive Portal Remote Access VPN Note that NCAS cannot be used as…
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Discover the Enhanced Site-Wide Topology v2.0 on Zyxel Networks NCC
Discover the Enhanced Site-Wide Topology v2.0 on Zyxel Networks NCC In the 17.20 update to the Nebula Control Center, Zyxel Networks is excited to unveil the highly anticipated Site-Wide Topology v2.0. This new version brings significant enhancements and features that have received positive feedback from users worldwide,…
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Why has my license been downgraded to the Base pack even though it has not yet expired?
If you encounter the banner display as shown in the figure below, despite having assigned PRO/PLUS licenses to all devices. Please remain calm and verify if your trial pack is activated, as shown in the figure below. If it is activated, you have the option to deactivate it or wait for the trial period to expire. If you…
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Unexpected error event!
If encountering an "Unexpected error" event on Nebula, please take one of the following actions for support: Directly create a ticket to contact us, FAQ. (Exclusive to PRO pack users) Create a new post here for assistance and tag @Zyxel_CSO.
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What device insights can I find if I click on the switch on the Nebula site-wide topology?
In the Insights tab, you can view Nebula Device log messages from the past hour. Clicking "View all" directs you to the Site-wide > Monitor > (Nebula Device) > Event log page to access more log messages. For further details, refer to figure below: Reminder: The Insights tab is not available for mobile routers. Site-wide >…
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How do I filter online/offline clients on the Site-wide Topology page?
To view only offline clients, simply click on the Display options, then select Offline clients, and finally click Apply, as shown in the figure below: Results: You will observe that solely offline clients will be displayed. Tips: Clockwise, to exclusively view online clients, choose "Online client" and then click "Apply"…
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What device information can I find directly from the site-wide topology?
Click a Nebula Device node to view detailed Nebula Device information in the General tab. In the General tab of the Nebula dashboard, users can perform several actions and view important information related to Nebula Devices. These include: Click the edit icon next to the device name to edit the device name. Monitoring CPU…
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How can I view the full description of each icon on the menu bar in Nebula ?
To collapse the menu bar for each description, simply click on the "Collapse menu" option as shown in the figure below:
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How can I ensure that my Zyxel device connects to the Nebula control center online?
To ensure stable connectivity between your Zyxel device and Nebula, you need to verify the following criteria: The device(s) do get a usable IP address. The device(s) can reach TCP port 4335/6667. The device(s) can synchronize Network Time Protocol(NTP) via UDP port 123. The device(s) DNS can resolve d.nebula.zyxel.com.…
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[NEW FREE FEATURE] NEBULA AI bot is available now!
Zyxel Networks is excited to introduce Nebula AI, a powerful new tool designed to enhance the support experience for our Nebula Control Center (CC) users. This feature is entirely free for every organization registered on Nebula CC, reflecting our commitment to improving your network management without additional costs.…