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Why did my organization go back to BASE pack?
The transition of the organization to "Base pack" indicates that either one or all of the device's PRO/PLUS pack licenses have expired and were not renewed within the 15-day grace period. You may go to the "License and inventory" page to review the license status for the corresponding devices, as illustrated in the figure…
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Why does switches show as unused and do not appear in devices section?
If you encounter a situation like in the figure below, it indicates that the switch has not been assigned to the designated site. Device section: License and inventory: Solution: 1. Click the checkbox corresponding to your switch. 2. Select "Action" and then choose "Change site assignment". 3. Select the desired site for…
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Exporting Complete Device List for Managed Customers in Nebula CC
Scenario: Customers using Nebula CC are seeking a way to export a comprehensive hardware list for all managed customers. This need arises from the desire to have a master equipment list, encompassing all devices across every client, similar to the function available for individual customers within Nebula. Solution: Follow…
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Are there backup & restore configuration feature on Nebula?
Yes, the backup and restore function for Zyxel networking products in Nebula can be found in different areas depending on the type of device you are using. Here's a summary of what these features entail: For Mobile Routers: Use the Site-wide > Devices > Mobile router > Backup & restore screen. This function allows you to…
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How to Upload and Edit Floor and Plans in Nebula?
We can upload the customized floor plans to Nebula. Go to Map & Floop plans page> Edit Floor plans, click Create button to upload the floor plans. After that, you can re-size/move and rotate the floor. After that click set position. If you do not see floor plan, then please click this button. After that, you can go to…
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How can we check the end device in the topology?
In Nebula phase 17.20 now we can check the end device (client) in topology, by default this is not activated please tick the checkbox in the following screenshot then can see the clients.
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How can the administrator account be restricted from accessing other sites?
We can restrict the administrator to access the specific site, before that you will need to change the organization access to "Read-Only" Then you can change the specific access privilege option as Full, Monitor-Only, or Guest ambassador…etc.
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Why I'm not get any password after create the admin account in Nebula?
Please be aware that we do not provide the password when you create the administrator account in Nebula, the user must make sure they have registered the account in Nebula, then can use the credential to login. If you see "Unverified" then it means this account does not registered in Nebula, yet.
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What can Intent do in Nebula?
It's a Nebula AI although Intent is still in the beta version, however, it's still a good tool, if you cannot find some features or settings or anything else then can use Intent.
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Understanding device online time on Nebula Control Center
The Nebula Control Center, being a cloud-based solution, requires a certain amount of time to sync and update device data information to its servers. This delay is to minimize high bandwidth utilization and prevent an increase in the device's CPU usage that could result from constant data connections. The Nebula solution…
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Why the Dashboard is empty?
If the Dashboard is empty, there's no data to display. You can check: 1: Are the devices online? 2: Have the devices been assigned to the site?
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What does the menu icon represent?
Here's the introduction of the Nebula menu icon. In addition, the Nebula Menu is enhanced to be expandable/collapsible.
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What can you monitor and manage with the Nebula topology?
Navigate to Site-wide > Topology to view the links between Nebula Devices in the site. The icon of a node in the network topology indicates its Nebula Device type and the color shows whether the Nebula Device is online (green), has alerts (amber), or is offline (red). Move the pointer over a node to view detailed Nebula…
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When does Cloud-Saving Mode activate?
Q: When does Cloud-Saving Mode activate? A: Cloud-Saving Mode is a feature in Nebula that activates when no one logs into the organization for 30 days while using the Nebula Base Pack. In this mode, Nebula minimizes monitoring and polling of device network activities to save bandwidth and storage.
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I cannot access my organization due to Login IP range, what should I do?
Please try to use the correct public IP address to log in. If you are using a VPN on your PC, please disable it first and refresh the Nebula organization select page. If the above cannot solve your issue, please contact Zyxel support for help.
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How to create a ticket on the Nebula control center?
Please go to Help Center > Support request > My cases > New Case to create a ticket. Fill in the issue subject and the description of your problem. In order to expedite the process, remember to enable Zyxel support access and provide diagnostic info/Tech support. The Zyxel support will clarify your issue after receiving…
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How to contact Zyxel support via the Nebula control center?
Nebula Live Chat. (Only Nebula Pro organizations can contact live agents, others can chat with NEBULA AI, the AI-powered chatbot, or create a post on the Zyxel community.) Create a ticket in the Help Center. (The organization needs to be a Nebula Pro organization) Path: Help Center > Support request > My cases > New case
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Can I reboot my device remotely?
Yes, you can reboot the device remotely. Please go to Site-wide > Device > "the device you want to reboot" > Live tools > Reboot device to reboot your device remotely. Access Point: Switch: Firewall:
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Can I change the Nebula device location using the Nebula APP?
Yes, you can indeed change the Nebula device location using the Nebula APP. Follow the steps below to make the necessary adjustments.
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How to adjust the current Nebula device location?
Scenario: You've added a device to the site, but it consistently appears in a location that is far from your actual location. You're wondering why this is happening and how you can adjust the current Nebula device location. Reason: Nebula devices determine their location on the map using the public IP address provided by…