Why can't I access my ongoing support tickets anymore?
Options
Zyxel_Adam
Posts: 429 
Freshman Member
Freshman Member
During the Pro Pack trial period, new Nebula users are able to create and track support tickets directly through the Nebula Control Center (NCC). However, once the Pro Pack trial expires, ticket tracking through NCC is no longer available under the Base Pack.
To continue creating and tracking support tickets, users are required to purchase a Pro Pack license. The Base Pack organization does not support ticket creation or tracking, which limits access to direct technical support through the Nebula platform.
If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
Adam
0
Categories
- All Categories
- 439 Beta Program
- 2.8K Nebula
- 198 Nebula Ideas
- 123 Nebula Status and Incidents
- 6.3K Security
- 484 USG FLEX H Series
- 319 Security Ideas
- 1.6K Switch
- 83 Switch Ideas
- 1.3K Wireless
- 46 Wireless Ideas
- 6.8K Consumer Product
- 284 Service & License
- 451 News and Release
- 88 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 4.3K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 93 Security Highlight