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Failover Mode: Is additional AP configuration needed?
If you are using failover mode with the mobile router and have connected an Access Point (AP), no additional settings are required on the AP. The AP will automatically detect and switch between available internet connections from the mobile router as needed. This ensures uninterrupted connectivity in failover scenarios…
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What type of external antenna is recommended for the FWA505?
External Antenna Recommendation: The FWA505 supports two TS9 connectors for external antennas. Choose an antenna compatible with the frequency bands supported by the FWA505: 703~960 MHz 1710~2700 MHz 3300~4200 MHz Look for antennas specifically designed for 4G/5G connectivity with TS9 connectors. If your antenna uses SMA…
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How to Change the Password and Access Mobile Router Settings?
If you are experiencing difficulties accessing your router settings or updating the password on your mobile router, please note the following, particularly if your device is already registered to Nebula: Changing Password via Nebula Cloud: Log in to the Nebula Cloud platform with your account. Go to Configure > Site…
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Does FWA505 support IGMP Proxy and MLD Proxy on Cellular WAN?
The IGMP (Internet Group Management Protocol) Proxy and MLD (Multicast Listener Discovery) Proxy settings are not available for Cellular WAN on the FWA505 model. These proxies are only supported on Ethernet WAN interfaces for the device.
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Why my FWA510 can't connect with ISP? My ISP is Tele2
If your ISP is Tele 2 in Sweeden, this could be because it is not in the APN list of FWA510. Please manually add your ISP APN to the APN list. You may reference this FAQ to add APN manully. [Mobile Router] How to change Cellular APN manually? — Zyxel Community
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Does the FWA710 support multi-LAN?
The FWA710 does not support functioning as a multi-LAN interface gateway. If your scenario requires multiple LAN subnets, it is recommended to deploy a firewall or router behind the FWA710 to fulfill this requirement.
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New FWA510 will not connect to internet
Since being set up, the mobile router has been unable to connect to the internet after a SIM card is inserted. The reason for this could be a missing APN parameter in the mobile router's automatic APN list. You will need to change the APN setting to manual and then input your operator's APN data manually. For example, if…
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New mobile router will not connect to internet
Since being set up, the mobile router has been unable to connect to the internet after a SIM card is inserted. The reason for this could be a missing APN parameter in the mobile router's automatic APN list. You will need to change the APN setting to manual and then input your operator's APN data manually. For example, if…
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What is the maximum duration that syslog data can be retained on the FWA505?
The system log is overwritten based on the Max log size, which is currently defined as 50 MB。 Once the log exceeds 50 MB, the oldest entries will be deleted to make space。
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Can my mobile router be added to Nebula?
To quickly verify and confirm whether your mobile router can be added to Nebula, please check the sticker on the device or package box for the Nebula QR code.
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How to Configure Bridge Mode on Zyxel Mobile Router?
Bridge mode, referred to as IP Passthrough in Zyxel mobile routers, allows your router to pass its public IP address directly to a connected device—typically a firewall, VPN gateway, or another router. This is useful when you want the connected device to handle all routing functions while the mobile router acts purely as a…
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Why don’t clients connected to a Mobile Router appear in the Nebula client list?
Currently, the Nebula platform does not support displaying clients connected to mobile routers in the client list. The client list in Nebula includes devices connected to the following supported product types: Access Points Switches Firewalls Security Routers If you need to view clients connected to a mobile router managed…
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How can I configure the Mobile Router via Nebula?
Currently, the primary method for configuring a Nebula Mobile Router is through its local web interface. To access this, open a web browser and enter the IP address of your mobile router. Here are some additional points to consider: SSID Configuration: The WiFi SSID settings feature on the Nebula platform is designed for…
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Why can't found the VPN passthrough function in LTE3301-PLUS management web page?
The LTE3301-PLUS supports VPN passthrough (PPTP, IPSec, and L2TP passthrough). VPN passthrough is enabled by default on the LTE3301-PLUS, so there is no VPN passthrough option available in the web management page.
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Does LTE3301-PLUS support VPN passthrough?
Yes, the LTE3301-PLUS supports VPN passthrough (PPTP, IPSec, and L2TP passthrough). VPN passthrough is enabled by default on the LTE3301-PLUS, so there is no VPN passthrough option available in the web management page.
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How to Set Up Mobile Router Offline Notifications?
In Nebula cloud management, administrators can receive notifications when managed mobile router goes offline and meets the specified notification conditions by configuring the notification alert. To configure the notification settings: Go to Nebula > Configure > Alert settings Configure the Recipient and System alerts…
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Does mobile router(5G product) support mmWave?
No, Zyxel's 5G products(mobile router) do not support mmWave. Nebula LTE3301-PLUS Nebula LTE7461-M602 (Only available in the US region) Nebula NR5101 Nebula NR7101 FWA505 FWA510 FWA710
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Which Mobile Router Models Can Be Managed by Nebula?
Nebula currently supports the following mobile router models for management: Nebula LTE3301-PLUS Nebula LTE7461-M602 (Only available in the US region) Nebula NR5101 Nebula NR7101 FWA505 FWA510 FWA710 Important Notice: If you own an LTE3301-PLUS, LTE7461-M602, NR5101, or NR7101, please be aware that both Nebula and…
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What does "SINR" mean on Service Infomation?
On the mobile router System Monitor > Cellular WAN Status page, this displays the Signal Interference plus Noise Ratio (SINR) in dB, which is another measure of signal quality. The SINR is used by the User Equipment (UE) to calculate the Channel Quality Indicator (CQI) that it reports to the network. A negative SINR value…
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What does "RSRQ" mean on Service Infomation?
RSRQ stands for Reference Signal Receive Quality, which is the ratio of the Reference Signal Receive Power (RSRP) to the E-UTRA carrier RSSI (Received Signal Strength Indicator). It measures the quality of the received reference signal from the connected LTE cell. RSRQ values help you assess the quality of the cellular…