New mobile router will not connect to internet

Zyxel_JoyLee
Zyxel_JoyLee Posts: 43  Zyxel Employee
Friend Collector
edited June 11 in Nebula Mobile Router

Since being set up, the mobile router has been unable to connect to the internet after a SIM card is inserted. The reason for this could be a missing APN parameter in the mobile router's automatic APN list. You will need to change the APN setting to manual and then input your operator's APN data manually. For example, if your ISP is Tele2, the APN you need to enter is "internet.tele2.se".

customer APN.png

Please check with your ISP for the authentication type and PDP type。

If you have another operator, you can find the specific APN setting at the operator's web site.