Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2021-12-21 11:48 (UTC+0) Resolved: 2021-12-21 12:35 (UTC+0) Issue Symptom & Risk: NCC is unable to polling the log from USG Flex/ATP/USG 20 VPN Note: This outage incident does not affect Nebula devices and their…
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-12-17 01:36 (UTC+0) Resolved: 2021-12-17 02:40 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. 2. Monitoring information will…
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2021-12-04 16:13 (UTC+0) Resolved: 2021-12-04 16:36 (UTC+0) Issue Symptom & Risk: Some users have experienced GW/SW/AP are offline and unable to reach NCC servers successfully. Note: This outage incident does not…
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-10-19 02:48 (UTC+0) Resolved: 2021-10-19 03:13 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. NCC is unable to provision or update network settings to Nebula devices. 2. Some devices are offline…
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-10-17 21:54 (UTC+0) Resolved: 2021-10-17 23:00 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. NCC is unable to provision or update network settings to Nebula devices. 2. Some devices are offline…
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2021-10-03 14:10 (UTC+0) Resolved: 2021-10-04 02:12 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. NCC is unable to provision or update network settings to Nebula devices. 2. Some devices are offline…
Whenever you encounter a situation in which you experience a service interruption and you cannot access Nebula Control Center(NCC) at all: 1. Check if a post has been published in this category:* Post will include the date and time (UTC+0) in its subject. * If a post exists meaning Zyxel HQ is already working on solving…
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