Nebula Cloud Service Incident - 2021-10-03 14:10 - 2021-10-04 02:12 (UTC+0)

Zyxel_CSO
Posts: 304
Zyxel Employee





Dear Nebula Users,
The system has been temporarily unavailable due to an outage incident.
Issue Started from:
2021-10-03 14:10 (UTC+0)
Resolved:
2021-10-04 02:12 (UTC+0)
Resolved:
2021-10-04 02:12 (UTC+0)
Issue Symptom & Risk:
Some users have experienced
1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully.
3. Monitoring information will be abnormal on NCC.
Note: This outage incident does not affect Nebula devices and their local network services
If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
We apologize for any inconvenience this has caused.
Zyxel Nebula Support
1
Comments
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When is this expected to be resolved. I have devices at multiple locations and multiple organizations they show offline. One AP at least isn't providing any signal either.
Nebula_CSO said:Dear Nebula Users,The system has been temporarily unavailable due to an outage incident.Issue Started from:2021-10-03 14:10 (UTC+0)Issue Symptom & Risk:Some users have experienced
1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully.
3. Monitoring information will be abnormal on NCC.Note: This outage incident does not affect Nebula devices and their local network servicesIf you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSOWe apologize for any inconvenience this has caused.Zyxel Nebula Support
0 -
Any news on this?
I have multiple sites, multiple APs ”offline” and two of these AP’s throw push messages continuously0 -
Nebula_CSO said:Dear Nebula Users,The system has been temporarily unavailable due to an outage incident.Issue Started from:2021-10-03 14:10 (UTC+0)Issue Symptom & Risk:Some users have experienced
1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully.
3. Monitoring information will be abnormal on NCC.Note: This outage incident does not affect Nebula devices and their local network servicesIf you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSOWe apologize for any inconvenience this has caused.Zyxel Nebula SupportThe continuous push messages are very annoying.I tried to deactivate them, but it doesn't work.I'm unistalling the app until the problem is resolved
0 -
Can't say I like this cloud idea its why their needs to be a hybrid of standalone and cloud.
1 -
Dear Nebula users,
We had fixed the issue around 2021-10-04 02:12 (UTC+0).
0
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