Nebula Cloud Service Incident - 2021-10-03 14:10 - 2021-10-04 02:12 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2021-10-03 14:10 (UTC+0)

Resolved:
2021-10-04 02:12 (UTC+0)

Issue Symptom & Risk:

Some users have experienced 

1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully. 
3. Monitoring information will be abnormal on NCC.

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support

EliteITGuy

When is this expected to be resolved. I have devices at multiple locations and multiple organizations they show offline. One AP at least isn't providing any signal either. 

Nebula_CSO said:

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2021-10-03 14:10 (UTC+0)

Issue Symptom & Risk:

Some users have experienced 

1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully. 
3. Monitoring information will be abnormal on NCC.

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support

batkey

Any news on this?
I have multiple sites, multiple APs ”offline” and two of these AP’s throw push messages continuously

LucaFormosa

Nebula_CSO said:

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2021-10-03 14:10 (UTC+0)

Issue Symptom & Risk:

Some users have experienced 

1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully. 
3. Monitoring information will be abnormal on NCC.

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support

The continuous push messages are very annoying.

I tried to deactivate them, but it doesn't work.

I'm unistalling the app until the problem is resolved

PeterUK

Can't say I like this cloud idea its why their needs to be a hybrid of standalone and cloud.  
 

Zyxel_CSO

Dear Nebula users,

We had fixed the issue around 2021-10-04 02:12 (UTC+0).