Nebula Cloud Service Incident - 2021-10-03 14:10 - 2021-10-04 02:12 (UTC+0)

Nebula_CSO
Nebula_CSO Posts: 171  Zyxel Employee
Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:
2021-10-03 14:10 (UTC+0)

Resolved:
2021-10-04 02:12 (UTC+0)

Issue Symptom & Risk:
Some users have experienced 

1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully. 
3. Monitoring information will be abnormal on NCC.

Note: This outage incident does not affect Nebula devices and their local network services
If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
We apologize for any inconvenience this has caused.

Zyxel Nebula Support

Comments

  • When is this expected to be resolved. I have devices at multiple locations and multiple organizations they show offline. One AP at least isn't providing any signal either. 

    Nebula_CSO said:
    Dear Nebula Users,

    The system has been temporarily unavailable due to an outage incident.

    Issue Started from:
    2021-10-03 14:10 (UTC+0)

    Issue Symptom & Risk:
    Some users have experienced 

    1. NCC is unable to provision or update network settings to Nebula devices.
    2. Some devices are offline and unable to reach NCC servers successfully. 
    3. Monitoring information will be abnormal on NCC.

    Note: This outage incident does not affect Nebula devices and their local network services
    If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
    We apologize for any inconvenience this has caused.

    Zyxel Nebula Support

  • batkey
    batkey Posts: 1
    Any news on this?
    I have multiple sites, multiple APs ”offline” and two of these AP’s throw push messages continuously
  • LucaFormosa
    LucaFormosa Posts: 1  Freshman Member
    Dear Nebula Users,

    The system has been temporarily unavailable due to an outage incident.

    Issue Started from:
    2021-10-03 14:10 (UTC+0)

    Issue Symptom & Risk:
    Some users have experienced 

    1. NCC is unable to provision or update network settings to Nebula devices.
    2. Some devices are offline and unable to reach NCC servers successfully. 
    3. Monitoring information will be abnormal on NCC.

    Note: This outage incident does not affect Nebula devices and their local network services
    If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
    We apologize for any inconvenience this has caused.

    Zyxel Nebula Support

    The continuous push messages are very annoying.
    I tried to deactivate them, but it doesn't work.
    I'm unistalling the app until the problem is resolved

  • PeterUK
    PeterUK Posts: 1,118  Guru Member
    edited October 3
    Can't say I like this cloud idea its why their needs to be a hybrid of standalone and cloud.  
     
  • Nebula_CSO
    Nebula_CSO Posts: 171  Zyxel Employee
    Dear Nebula users,

    We had fixed the issue around 2021-10-04 02:12 (UTC+0).