Nebula Status and Incidents Instruction

Zyxel_CSO

Whenever you encounter a situation in which you experience a service interruption and you cannot access Nebula Control Center(NCC) at all:

1. Check if a post has been published in this category:

• Post will include the date and time (UTC+0) in its subject.

• If a post exists meaning Zyxel HQ is already working on solving the issue.

• You can enable notification in your profile, so you can receive notification mail when there is a new post in this category.

• How to enable notification:
  Go to Notification Preferences and enable notification for "Nebula Status and "Incidents".
  
  
  
  

2. If you observed any issues that do not match the symptoms & risks mentioned in the post, please contact @Nebula_CSO via private message.

3. If you are aware of outage on NCC but haven't seen any post in this category for 30 minutes, you may have a new post in the category "Nebula". If your organization is a Pro pack one, you may submit a new ticket or use Live chat on NCC.