Nebula Cloud Service Incident - 2021-10-17 21:54 - 23:00 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2021-10-17 21:54 (UTC+0)

Resolved:
2021-10-17 23:00 (UTC+0)

Issue Symptom & Risk:

Some users have experienced 

1. NCC is unable to provision or update network settings to Nebula devices.
2. Some devices are offline and unable to reach NCC servers successfully. 
3. Monitoring information will be abnormal on NCC.
4. Fail to process organization/site firmware management.

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support