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[Zyxel Circle] New Video Alert! Register Circle Partner & Set Up Delegated Accounts in Minutes
🎥 New Video Alert! Master Zyxel Circle Partner & Corporate Delegated Admin Setup Are you ready to take your business to the next level? Our latest video walks you through everything you need to know about becoming a Zyxel Circle Partner and setting up Corporate Delegated Admin accounts. 🔹 Why watch? ✅ Effortlessly set up…
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[Zyxel Circle] New Feature Spotlight: Multi-User Access for Corporate Teams
Say hello to greater efficiency and teamwork with Zyxel Circle’s latest feature—Corporate Delegated Admins. Starting this November, corporate entities can enjoy the flexibility of multi-user access, allowing multiple accounts to seamlessly manage devices and licenses under one entity. Upgrade your workflow and experience…
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Legacy USG Licenses Ended, Here’s Your Next Step.
We want to keep you informed about important updates regarding your legacy USG/NSG firewall licenses. As of November 30, 2024, license sales for the following legacy USG models have ended, and December 31, 2024, was the final day for license registration: 📣 ZyWALL/USG Series: USG40(W), USG60(W), USG110, USG210, USG310,…
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Can I renew the license for a month?
The Marketplace only offer the 1-Year license. To renew the one-month license, you can try renew license from NCC. The NCC allows customer to renew license by SA to have one-month license
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Why I can't renew license for USG firewall?
The USG Series firewall, including USG40(W), USG60(W), USG110, USG210, USG310, USG1100 and USG1900 is EOL on 2024.12.31 The device is unavailable to renew license and complete registration.
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How to renew the NSS license?
The NSS License is EOL on 2024.12.31, it's unavailable to renew from our platform and complete registration.
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Moved: What can I do if I did not receive the license after order completed?
This discussion has been moved.
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Moved: Can I move SecuExtender license to new device?
This discussion has been moved.
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Do I need the GeoEnforcer license?
We have set the GeoEnforcer as the default feature. It will operate normally even after the license expires.
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How to unregister the device?
The Zyxel does not provide the tools to unregister the device. If you have the requirement, don't hesitate to get in touch with Zyxel for support.
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Can I upgrade UTM license to Gold Security Pack license?
The UTM license is different from the Gold Security Pack(GSP) license, so it's unable to upgrade or convert the license from UTM to GSP. If you have requirement for the GSP license, we suggest you can purchase it and reach out to us for the remaining UTM license.
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How to transfer SecuReporter's log to another account
This post shows you how to transfer the SecuReporter's log to another account. Please see the steps below: Before the owner changes on myZyxel.com, log in to SecuReporter with the original device owner. And choose "More" at the upper right corner, then click "Organization & Device" Click "Request Transfer Logs" for which…
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Where can I tracking shipment for my order?
For users who purchase or redeem devices from the Zyxel Store and want to track their shipments, please click here. After you fill out the information, please click "PROCESSING" for the delivery information.
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How to check shipping status?
If you purchase or redeem a hardware throgu Zyxel Store, you can click here to check shipping status. After you enter the required information, click "PROCESSING" to check details.
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SecuExtender SSL VPN for macOS Will Not Support macOS 15 and Above
We want to inform you that the SecuExtender SSL VPN for macOS and Windows clients has reached its end of life (EOL). Zyxel is no longer selling, maintaining, or providing firmware updates (including updates for macOS version compatibility) for these products. If you are using the SecuExtender SSL VPN for macOS, we…
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Can I migrate license from NSG series device to other models?
The NSG series model can migrate the license to USG FLEX series. The mapping model as below: NSG50 > USG FLEX 100 NSG100 > USG FLEX 200 NSG200 > USG FLEX 500 For now, we don't have tool for user to migrate the license. If you have the requirements, please feel free to contact Zyxel Support Team.
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How to activate SecuExtender License on Windows
To activate SecuExtender, you can follow steps below: Step 1- Activation Wizard: Click "?" and choose "Activation Wizard" Step 2- Enter License Key: Enter your license key and Activation email then click "Activate"
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What can I do when license renewal failed?
There are several potential reasons for a license renewal to fail, including payment issues, system errors, and incorrect information. Payment failure, system error, or incorrect information are the reason. When you encouter the renew fail, please contact us with the screenshot, the MAC/SN of your devcie and Order ID(if…
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Can I name my device?
If you have amounts of devices and it's hard to figure out which device it ia, you can name your device through myZyxel portal to solve this problem. Login with your account to myZyxel portal Navigate to "My Devices" and click the MAC which device you'd like to change Click "Edit" Enter the name and click "Submit". Please…
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What is login activity mail notification
The login activity mail notifications alert you of various login attempts, including successful or failed logins, and logins from unusual locations. You can follow below steps to config the setting: Log in with your account and click "Manage Account" on the upper right corner Click "Notifications" You'll see three options,…
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Why Hasn't My Payment Been Received?
Why Hasn't My Payment Been Received? Q: I made a payment for my invoice, but it hasn't been received. What should I do? A: If you're using the wire transfer (T/T) to complete the payment, please check the payment information. Sometimes the payment was sent using outdated wire information which is not for your order. You…
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Moved: My Org is in Plus status now, how can I activate the Pro Pack license?
This discussion has been moved.