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How to schedule a video recording?
If you want to record at certain
time, you can set a schedule to record videos automatically at any specific
time. 1. Tap Cameras then My Cameras. 2. Select your camera from the list and then tap Settings. 3. Tap Recording Settings
then Schedule Recording. Turn on scheduling and the days and times to record. 4. Return to…
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How to prevent images from mirroring in a video?
If you
record videos in a mirror, all the images are inverted. This app allows you to
reverse the mirrored images. 1. Tap Cameras then My Cameras. 2. Select your camera from
the list and then tap Settings. 3. Tap Camera Settings, and then turn on Flip Video Horizontally.
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How to download a video from camera storage to my mobile device?
A
video is automatically recorded according to your recording type and schedule
settings. The video is then stored on the Aurora camera storage. You can
download the videos from the Aurora camera storage to your mobile device. 1. Tap Cameras then My Cameras. 2. Select your camera from the list and
then tap Playback. 3. Tap…
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How to install the Aurora Camera?
1. Use the included USB power cable
to connect the Aurora camera to a power outlet. 2. Wait until the white LED turns blue and you hear a beep.
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Why does the camera always get failure to connect to the Wi-Fi while trying to add the new camera?
While
you met the problem below: Please follow the below troubleshooting steps: 1. Camera can find the SSID in the Select a Wi-Fi network, but failed to
connect successfully. I. Please make sure the pre-share password is
correct. II. Reset the camera and try again to connect the
SSID. III. If the problem is still exist as…
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Why does the camera always get failure to activate while trying to add the new camera?
While met the failure problem
during the camera is trying to connect to cloud as below: Please kindly follow the below step: 1. The process is failed to complete under the
status of Connecting to cloud. I. Please make sure the Wi-Fi is possible to access
Internet. II. Reset the camera and try to add the camera
again. III.…
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Why can't I register my E-mail address as the user account on the APP?
Normally the registration would not block user to use any
E-mail address as the user account, but if the customer meets the problem such
as there is the message “Email has been taken” pop out, please kindly follow
the below items: 1. Please
check if the E-mail has been register to https://mycloud.zyxel.com/ 2. If…
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Why can't I play the live video?
When
trying to play the live video, the screen always show loading or
connecting long time and no success such as below: Please kindly check the following items: 1. Make sure the camera and mobile device can surf
the Internet. 2. If the bandwidth is limited by router, please
make sure the bandwidth is over 3Mbps at least.…
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How to disable Aurora camera’s live video?
1. Log into Aurora with account and password. 2. Click the icon of red frame as “Armed”. 3. Then the icon will change and name as “Disarm”. 4. In this status, while click the screen to play
the live video, the screen will pop-out a message as “Camera is disarmed. Live
video is not sharing now.” Therefore, at this moment,…
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How to check the connection quality while live video is broken?
1. Log into Aurora with account and password. 2. Go Settings to access camera’s
configuration. 3. Click
Camera Settings. 4. Then
select Signal to check the Wi-Fi
strength. 5. Through
the page, the APP will automatically check the quality and strength.
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How to add your new camera to My Cameras list in Aurora APP?
1. Tap Add
Camera to add new camera. 2. If the Bluetooth
is not turned on, then the APP will ask the user to turn the Bluetooth fucntion
on. Till the function
is on, then the desciption will become ready and the user can click Next to go next step. Note. If the Bluetooth is on
before click Add Camera, then this
step will…
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How to connect the camera to another Wi-Fi network (SSID)?
If the
signal strength of the Wi-Fi network (SSID) to which your camera is connecting
is not good enough, you can connect the camera to another Wi-Fi network (SSID). 1. Tap
Cameras then My Cameras. 2. Select
your camera from the list and then tap Settings. Note: Make sure the Aurora camera is on and you connect both…
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How to manually record a live video and take a photo during the video recording?
During
watching live videos from your mobile device with the app. You can also
manually record a live video or take pictures through the camera and store the
video/images on your mobile device. 1. Tap Cameras then
My Cameras. Tap the live view area of your Aurora camera to open the live view screen. 2. Tap the recording…
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How to set up the correct image display for camera's record videos while suspended from the ceiling?
While mount the camera on a ceiling in order to make an overhead video, but the video will be shot upside down and the image will be inverted, too. Therefore, please follow the steps below to have the images display correctly. 1. Tap Cameras then My Cameras. 2. Select
your camera from the list and then tap Settings. 3. Tap…
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What kind of the behavior does Aurora’s power button have?
Use the power button on the top panel to turn the Aurora camera on or off or set the Aurora camera back to its default setting. 1. When the Aurora camera is on I. Power Off * To turn the Aurora camera off, press the power button once and release it. You then hear one beep. * If the Aurora camera hangs, perform a hardware…
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How to change the Aurora camera’s time zone?
The feature puts a timestamp on a video footage according to the Aurora camera’s time zone settings. Follow the below steps to set the Aurora camera's time zone correctly. 1. Tap Cameras then My Cameras. 2. Select your camera from the list and then tap Settings. 3. Tap Camera Settings then Time Zone Settings to select the…
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How to share a video with friend and family?
1. Tap Cameras then My Cameras. 2. Select your camera form the list and then tap Playback. 3. Tap a video from the playback list. Tap the share icon to share the video by using online storage, email or social media. This doesn’t save the video to your mobile device.
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How to remove Aurora camera from My Cameras list?
1. Tap Cameras then My Cameras. 2. Select your camera from the list and then tap Settings. It is recommended that you download the video first, and then tap Recording Settings to clear all videos stored on then Aurora camera’s storage before you remove it. 3. Tap Delete to remote the Aurora Camera.
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How to receive notifications of motion detection?
1. Tap Cameras then My Cameras. 2. Select your camera from the list and then tap Settings. 3. Tap Camera Settings them Motion detection zone. Tap the areas in which motion detection is enabled to trigger a recording and notification. If you tap Clear All, motion detection is disabling. Note: If you set the recording type…
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How to install aurora APP?
1. Install the Zyxel Aurora app form google play or the Apply store. Then tap the Aurora icon to open it. Compatibly: Android 4.3 or later iOS 8 or later 2. The main menu display. Enter your myZyxelCloud account information and tap SIGN IN to log in. 3. If you don’t already have a myZyxelCloud account, scroll down and tap…
