Why does the camera always get failure to connect to the Wi-Fi while trying to add the new camera?

Zyxel_Support Posts: 436  Zyxel Employee
edited September 2017 in Smart Home Product

While you met the problem below: 


Please follow the below troubleshooting steps:

1. Camera can find the SSID in the Select a Wi-Fi network, but failed to connect successfully.

I. Please make sure the pre-share password is correct.
II. Reset the camera and try again to connect the SSID.
III. If the problem is still exist as no possible connect successfully, then please contact your local support team or reseller for the assistance.

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