Why does the camera always get failure to activate while trying to add the new camera?

Zyxel_Support Posts: 436  Zyxel Employee
edited September 2017 in Smart Home Product

While met the failure problem during the camera is trying to connect to cloud as below:


Please kindly follow the below step:

1. The process is failed to complete under the status of Connecting to cloud.

I. Please make sure the Wi-Fi is possible to access Internet.
II. Reset the camera and try to add the camera again.
III. If the Internet is accessible, but the camera is still no possible to connect to cloud successfully, then please contact your local support team or reseller for the assistance.

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