NWA110AX Accesspoint randomly port 0 is down and up

Ogtur

Hello to everybody, this is my first message on this forum.
I own a Zyxel NWA110X from some week, configured as standalone AP, and with Nebula cloud. connected to a Huawei Router.
several days that uplink port sometimes goes down and then up after few seconds. Sometimes it happens every hour, or every 20 minutes, or few times a day. When it happens, front LED flashes red , orange and go back green.
all devices connected in Wi-Fi loss internet connection. 
I installed last firmware Current version:V6.10(ABTG.8) , tired disable DCS,

DCS schedule, radio, tired to change ethernet cable but problem continues.
can somebody help me?

Greenlight

Could the issue happen on the connector of Huawei Router? Maybe you can connect the AP to the other port of the Router and monitor the performance.

Greenlight

Could the issue happen on the connector of Huawei Router? Maybe you can connect the AP to the other port of the Router and monitor the performance.

Zyxel_Bella

Hi @Ogtur

 

Welcome to Zyxel Community!

NWA110X needs 802.3at power, can you check the adapter if it provides enough power for AP?

If you confirm with power without problem, please provide use the diagnostics info for us to find out the root cause.

Thank you.

 

Regards,

Bella

Ogtur

Hi @Zyxel_Bella
Thank you for Help.
I will now Change to other PoE network switch and try all day and gives you information. 
thanks.

Oguz 

Ogtur

Hi @Greenlight
Thanks for Reply 
Many time I change a port . today try with other PoE network switch. 
I hope problem from only my Router port.  

Ogtur

PoE switch change before Last Log file 
many times port 0 is down 

Zyxel_Bella

Hi,

So the issue is still there even changed port, cable and used PoE switch?

It looks like you’re using Nebula to manage the AP, can we check the information of your site directly? If yes, please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, and provide the Org and Site name in private message for us to check. Thank you.

 

Regards,

Bella

Ogtur

Hi Bella 

Thanks for your help. 

yes yesterday I change Network PoE switch.

after change I not see port disable and enable problem . this problem from PoE power supply I tought.

now stable working. hope continue normal working AP.

thanks. Regards.