NWA210AX continue rebootin trying to upgrade firmware

whiplash

Hi,

my NEW NWA210AX continue rebootin trying to upgrade firmware, i can access the admin panel few mintues untill it restart itself, i tried to:

- upgrade manually in admin panel (it says successful upgrade but the FW versione doesn't change and the problem remains)
- upgrade via shell  (it says successful upgrade but the FW versione doesn't change and the problem remains)

how can I try to solve? 

thank you regards
Federico

Zyxel_Joslyn

Hi @whiplash

Can you provide the current firmware version for me?
As you mentioned you upgrade the firmware via shell, is it FTP? Please try to upgrade the firmware via FTP which will be faster. If the upgrade process is successful but keep rebooting automatically, we suggest you to contact with you reseller and send the AP to RMA.


Joslyn

whiplash

Hi,

yes I did it via shell, the log say updated successfully but it continue rebooting

Zyxel_Joslyn

Hi @whiplash

If the device keeps rebooting automatically, could you check the power supply? The AP is power up by adapter or PoE? Rebooting also might be caused by power. 
If the power is enough as AT power but the AP keeps rebooting, we suggest to send the AP to RMA process.

Joslyn