NWA210AX continue rebootin trying to upgrade firmware

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whiplash
whiplash Posts: 2
First Comment
edited May 21 in Wireless
Hi,

my NEW NWA210AX continue rebootin trying to upgrade firmware, i can access the admin panel few mintues untill it restart itself, i tried to:

- upgrade manually in admin panel (it says successful upgrade but the FW versione doesn't change and the problem remains)
- upgrade via shell  (it says successful upgrade but the FW versione doesn't change and the problem remains)

how can I try to solve? 

thank you regards
Federico

All Replies

  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 360  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
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    Hi @whiplash

    Can you provide the current firmware version for me?
    As you mentioned you upgrade the firmware via shell, is it FTP? Please try to upgrade the firmware via FTP which will be faster. If the upgrade process is successful but keep rebooting automatically, we suggest you to contact with you reseller and send the AP to RMA.


    Joslyn
  • whiplash
    whiplash Posts: 2
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    Hi,

    yes I did it via shell, the log say updated successfully but it continue rebooting
  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 360  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
    edited March 2021
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    Hi @whiplash

    If the device keeps rebooting automatically, could you check the power supply? The AP is power up by adapter or PoE? Rebooting also might be caused by power. 
    If the power is enough as AT power but the AP keeps rebooting, we suggest to send the AP to RMA process.

    Joslyn