Problem with 5in1 Licence Pack Activation

Hello,
I purchased two 5-in-1 Security Packs from a local reseller to renew licences on a USG 110 and a  USG 60. Both devices are registered on my zyxel portal. I had no problems with the first (USG 110), but when I insert the USG 60's license under "Maintenance Management > Service Registration", the portal says "License Key has already registered at 2021-04-23 ...."  I wonder how is it possible, as I tried first time on 27th of April, as I received the pdf with the licence by my dealer. The only difference is that on the first all licences were expired, on the second device the last licence (IDP) will expire on May 10th.
Can someone help me?
Thanks in advance.
Simone

All Replies

  • Zyxel_Can
    Zyxel_Can Posts: 336  Zyxel Employee

    Hi @SimoneGailano,


    Can you send your 5-in-1 Security Pack’s purchase order and the license key to me by private message?

  • Zyxel_Can
    Zyxel_Can Posts: 336  Zyxel Employee

    Hi @SimoneGailano,

     

    Thank you for sharing information with me.

    We will double confirm with local representative and inform you about this case.

  • Zyxel_Can
    Zyxel_Can Posts: 336  Zyxel Employee
    Hi @SimoneGaliano,

    Your problem has been solved.
    Please let us know if there's another problem.

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