Zywall USG 1100 unexpected reboots

alexey

fw V4.65(AAPK.0)
End of debug log.

[2021-11-03 16:38:24.758] Failed to allocate skb for hardware pool 0

[2021-11-03 16:38:25.196] zld_conn_data_find: Failing to add ZLD_ ext.

[2021-11-03 16:38:33.399] *** NMI Watchdog interrupt on Core 0x04 ***

[2021-11-03 16:38:33.399] $0 0x0000000000000000 at 0x0000000010009ce0

[2021-11-03 16:38:33.399] v0 0x0005424ca902cb6f v1 0x0000000000000514

[2021-11-03 16:38:33.414] a0 0x0005424ca902cb75 a1 0x0000000000000000

[2021-11-03 16:38:33.414] a2 0x000000000000005f a3 0xffffffff80a83590

[2021-11-03 16:38:33.414] a4 0x000000000000003f a5 0x0000000000000000

[2021-11-03 16:38:33.430] a6 0x0000000000000004 a7 0x696e6720746f2061

[2021-11-03 16:38:33.430] t0 0x0000000000000002 t1 0xffffffff813b20c0

[2021-11-03 16:38:33.430] t2 0xffffffff813c0000 t3 0x0000000000000000

[2021-11-03 16:38:33.430] s0 0x800000010f417000 s1 0x0000000000000025

[2021-11-03 16:38:33.446] s2 0x0000000000002704 s3 0xffffffff813c0ffd

[2021-11-03 16:38:33.446] s4 0x000000000000000a s5 0x0000000000000001

[2021-11-03 16:38:33.446] s6 0x0000000000000000 s7 0x0000000000000001

[2021-11-03 16:38:33.446] t8 0x0000000000000002 t9 0x0000000000000001

[2021-11-03 16:38:33.461] k0 0x0000000000000000 k1 0x3c00000003f70207

[2021-11-03 16:38:33.461] gp 0x800000010f5a0000 sp 0x800000010f5a39b0

[2021-11-03 16:38:33.461] s8 0xffffffff813deb88 ra 0xffffffff80a837a4

[2021-11-03 16:38:33.461] err_epc 0xffffffff8080a564 epc 0xffffffffc047e0a8

[2021-11-03 16:38:33.477] status 0x0000000010489ce4 cause 0x0000000040808c08

[2021-11-03 16:38:33.477] sum0 0x0004000100000000 en0 0x0000000100000000

[2021-11-03 16:38:33.477] *** Chip soft reset soon ***

Zyxel_Stanley

Hi @alexey
Can you go to collect diag-info and send the file to me by private message. Then we will further check the reason on it.(Maintenance > Diagnostics > Controller > Collect Now)

alexey

+1 reboot
debug log. see last 10-15 minutes

alexey

Send debuginfo.
Allow to send bz2 files via PM!!

alexey

This device continue reboots.
Thanks for great support and good devices.
Start migrate to WatchGuard.

Zyxel_Stanley

Hi @alexey
Have apologize late reply to you.
We analyzed console dumps and system memory usage, we found some of reason of the symptom.
Also offered a patch firmware for this symptom. You may upgrade to your USG1100 and monitor if it resolved the issue.