Problem of SecuExtender for macOS 12 - version 1.2.4
When I using SecuExtender for macOS 12 - version 1.2.4 to connect our USG 1000, it shows error as bleow, but it works fine with SecuExtender for Windows OS - version 4.0.2.0, Any ideas would be greatly appreciated.
2021-11-27 10:15:14: Viscosity Mac 1.2.4 (1300)
2021-11-27 10:15:14: Viscosity ZyXEL SSL Engine Started
2021-11-27 10:15:14: Running on Mac OS X 12.0.1
2021-11-27 10:15:14: ---------
2021-11-27 10:15:14: State changed to Connecting
2021-11-27 10:15:14: Checking reachability status of connection...
2021-11-27 10:15:14: Connection is reachable. Starting connection attempt.
2021-11-27 10:15:14: Attempting to resolve server address XXX.XXX.XXX.XXX
2021-11-27 10:15:14: Server address resolved to IPv4 address XXX.XXX.XXX.XXX
2021-11-27 10:15:14: Requesting authentication token from client
2021-11-27 10:15:14: No authentication token present, requesting authentication details
2021-11-27 10:15:15: Requesting authentication token from server
2021-11-27 10:15:15: Requesting token from XXX.XXX.XXX.XXX
2021-11-27 10:15:15: Attempting to establish a connection to the remote server XXX.XXX.XXX.XXX:443
2021-11-27 10:15:45: Connection timed out. Remote server did not respond.
2021-11-27 10:15:45: Authentication attempt aborted
2021-11-27 10:15:45: State changed to Disconnected
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All Replies
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Hi,
We are only using Secutender for Windows OS before, this is the first time try to Secutender for MacOS, also, the Mac is a new PC which bought at the beginning of Nov with OS 12.
thank you.0 -
Hi @Zhang,
Is there any error log in SSL VPN category when you connect from macOS SecuExtender?
Monitor > Log > View Log > Display= SSLVPN
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Hi,
There is no error message, please refer to the screenshot.
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anyone knows how to fix it0
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Hi @Zhang,
Can you provide device web gui access to me in private message.
I would like to check connection from macOS.
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