Problem of SecuExtender for macOS 12 - version 1.2.4

Zhang

When I using SecuExtender for macOS 12 - version 1.2.4 to connect our USG 1000, it shows error as bleow, but it works fine with SecuExtender for Windows OS - version 4.0.2.0, Any ideas would be greatly appreciated.

2021-11-27 10:15:14: Viscosity Mac 1.2.4 (1300)

2021-11-27 10:15:14: Viscosity ZyXEL SSL Engine Started

2021-11-27 10:15:14: Running on Mac OS X 12.0.1

2021-11-27 10:15:14: ---------

2021-11-27 10:15:14: State changed to Connecting

2021-11-27 10:15:14: Checking reachability status of connection...

2021-11-27 10:15:14: Connection is reachable. Starting connection attempt.

2021-11-27 10:15:14: Attempting to resolve server address XXX.XXX.XXX.XXX

2021-11-27 10:15:14: Server address resolved to IPv4 address XXX.XXX.XXX.XXX

2021-11-27 10:15:14: Requesting authentication token from client

2021-11-27 10:15:14: No authentication token present, requesting authentication details

2021-11-27 10:15:15: Requesting authentication token from server

2021-11-27 10:15:15: Requesting token from XXX.XXX.XXX.XXX

2021-11-27 10:15:15: Attempting to establish a connection to the remote server XXX.XXX.XXX.XXX:443

2021-11-27 10:15:45: Connection timed out. Remote server did not respond.

2021-11-27 10:15:45: Authentication attempt aborted

2021-11-27 10:15:45: State changed to Disconnected

Zyxel_Vic

Hi @Zhang
Is the previous Secutender version on MacOS 11 or 10 working correctly until you upgrade to MacOS 12 with Secuextender 1.2.4?

Zhang

Hi,
We are only using Secutender for Windows OS before, this is the first time try to Secutender for MacOS, also, the Mac is a new PC which bought at the beginning of Nov with OS 12.

thank you. 

Zyxel_Cooldia

Hi @Zhang,

Is there any error log in SSL VPN category when you connect from macOS SecuExtender?

Monitor > Log > View Log > Display= SSLVPN

Zhang

Hi,
There is no error message, please refer to the screenshot.

Zhang

anyone knows how to fix it

Zyxel_Cooldia

Hi @Zhang,
Can you provide device web gui access to me in private message.
I would like to check connection from macOS.