Problem of SecuExtender for macOS 12 - version 1.2.4

When I using SecuExtender for macOS 12 - version 1.2.4 to connect our USG 1000, it shows error as bleow, but it works fine with SecuExtender for Windows OS - version 4.0.2.0, Any ideas would be greatly appreciated.

2021-11-27 10:15:14: Viscosity Mac 1.2.4 (1300)
2021-11-27 10:15:14: Viscosity ZyXEL SSL Engine Started
2021-11-27 10:15:14: Running on Mac OS X 12.0.1
2021-11-27 10:15:14: ---------
2021-11-27 10:15:14: State changed to Connecting
2021-11-27 10:15:14: Checking reachability status of connection...
2021-11-27 10:15:14: Connection is reachable. Starting connection attempt.
2021-11-27 10:15:14: Attempting to resolve server address XXX.XXX.XXX.XXX
2021-11-27 10:15:14: Server address resolved to IPv4 address XXX.XXX.XXX.XXX
2021-11-27 10:15:14: Requesting authentication token from client
2021-11-27 10:15:14: No authentication token present, requesting authentication details
2021-11-27 10:15:15: Requesting authentication token from server
2021-11-27 10:15:15: Requesting token from XXX.XXX.XXX.XXX
2021-11-27 10:15:15: Attempting to establish a connection to the remote server XXX.XXX.XXX.XXX:443
2021-11-27 10:15:45: Connection timed out. Remote server did not respond.
2021-11-27 10:15:45: Authentication attempt aborted
2021-11-27 10:15:45: State changed to Disconnected

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 265
    5 Answers First Comment Friend Collector Fifth Anniversary
     Master Member
    Hi @Zhang
    Is the previous Secutender version on MacOS 11 or 10 working correctly until you upgrade to MacOS 12 with Secuextender 1.2.4?
  • Zhang
    Zhang Posts: 4
    Hi,
    We are only using Secutender for Windows OS before, this is the first time try to Secutender for MacOS, also, the Mac is a new PC which bought at the beginning of Nov with OS 12.

    thank you. 
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,052
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
     Guru Member
    Hi @Zhang,

    Is there any error log in SSL VPN category when you connect from macOS SecuExtender?

    Monitor > Log > View Log > Display= SSLVPN

  • Zhang
    Zhang Posts: 4
    Hi,
    There is no error message, please refer to the screenshot.

  • Zhang
    Zhang Posts: 4
    anyone knows how to fix it
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,052
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
     Guru Member
    Hi @Zhang,
    Can you provide device web gui access to me in private message.
    I would like to check connection from macOS.

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