register device

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serverpal
serverpal Posts: 29 image  Freshman Member
First Comment Friend Collector Second Anniversary
in Security
Hi,
I bought usg 100 flex and I'm activating it.
in rigester device page I activated it on my account, in fact i seeit in my device but when I press refresh on register devie button I get device registration status not registered.

why?

Accepted Solution

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,499 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓
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    Your USG FLEX 100 (MAC: D8:xx:xx:xx:xx:75) is already registered on myZyxel.com.
    If it is still show unregisterd on device's web GUI, please send the remote access information to me in private message to check the symptom. 

All Replies

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Ninth Anniversary
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    Hi @serverpal
    Had you upgrade the firmware to the latest one? (5.10), if so, can you share your device s/n with us in private message so that we can help to check on the device status.
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,499 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓
    Options

    Your USG FLEX 100 (MAC: D8:xx:xx:xx:xx:75) is already registered on myZyxel.com.
    If it is still show unregisterd on device's web GUI, please send the remote access information to me in private message to check the symptom. 
  • serverpal
    serverpal Posts: 29 image  Freshman Member
    First Comment Friend Collector Second Anniversary
    Options
    hi, solved!
    thank you

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