Content filter https issue

IT_Field_Support

Hi,

Router : USG40w

firmware : 4.65 then 4.70

We notice that all site with "https" were blocked. Investigating the firewall, I noticed that many website like google were classified as "unrated". So I checked with the category tester and I got an error. I think it is the issue.

I did the upgrade to 4.70 but the issue remain the same.

Please help,

Thanks

Zyxel_Tobias

Hi,

in case of further support is needed here, please log a ticket, we may need to check it in a remote session together with DNS Setting check, CF Module, License, Regional Server, and more.

Ticket: https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354

Regards,

Tobias

IT_Field_Support

I have many website which are unrated I don't understand why...

USG_User

Hi IT_Field_Support,

Please check your content filter settings. Provided you have purchased an actual UTM license, every web access will be checked against a rating. And you have to lay down the rules, how USG should act with rated and unrated websites:

If you would like to pass unrated website calls, set the action to "Pass".

IT_Field_Support

Hi,

Thanks for the answer. I already did that to allow people go on unrated website.

But this is a workaround.

I would like to know why my USG cannot check the category of a website. I think Google cannot be an unrated site.

Still have an issue here.

Thanks

USG_User

Indeed, that's strange.

Did you check your licensing registration state, that you are receiving all ratings and signatures regularly? You could also push the Refresh Button.

USG_User

You could also try to manually update your IDP/AppPatrol version to see whether it finds the Zyxel server and works correctly:

Zyxel_Tobias

Hi,

in case of further support is needed here, please log a ticket, we may need to check it in a remote session together with DNS Setting check, CF Module, License, Regional Server, and more.

Ticket: https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354

Regards,

Tobias