SecuExtender drops every 3 mins consistently.

gijo

 While connected no receiving any data either. Need troubleshooting steps. Installed on Windows 10 Pro Version 1909 OS build 18363.1556

gijo

This appears to be a standard answer. The issue was with TFA not correctly configured. Once TFA was disabled the VPN worked correctly.

Zyxel_Stanley

Hi @gijo
192.168.200.1 is a virtual interface of SSL VPN tunnel on USG. After building the VPN tunnel, it will be the next-hop of routing table on client PC.
You can change to others, but make sure never overlap to any IP segment prevent routing issue.

Zyxel_Stanley

Hi @gijo
You can have a check:
(1) TAP-Windows Adapter V9 virtual interface has installed on your PC, and interface has enabled first.

(2) Go to Computer Management > Services to make sure "ZyWALL SecuExtender Helper" service is Running.

(3) You may have a try tp upgrade Win10 to the latest version (Win10 21H2), and re-install SecuExtender again to make sure if it helps in your case.

gijo

This appears to be a standard answer. The issue was with TFA not correctly configured. Once TFA was disabled the VPN worked correctly.

Zyxel_Stanley

Hi @gijo
It's good to know you found the reason is come from Two Factor Authentication setting.
Thanks for your sharing.

gijo

I do have another problem. I had configured 192.168.200.0/24 as my VPN pool orginally. I deleted that and configured 192.168.17.0/24 however when I do a traceroute it still show 192.168.200.1 I can ssh to that address. show running-config | match"192.168.200" doesn't show up. How do I fix this issue? I rebooted the firewall not sure what else I can do?

Zyxel_Stanley

Hi @gijo
192.168.200.1 is a virtual interface of SSL VPN tunnel on USG. After building the VPN tunnel, it will be the next-hop of routing table on client PC.
You can change to others, but make sure never overlap to any IP segment prevent routing issue.