USG110 - 2FA SMS has no code in text message

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BMS
BMS Posts: 21  Freshman Member
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in Security
I enabled 2FA for admin access on my USG110 and set it up with clicksend.com for text messages to my phone.  I get the text message with it's subject, but there is no code to authenticate with.  Has anyone else run into this issue or is this a bug?

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  • BMS
    BMS Posts: 21  Freshman Member
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    Oh - it's firmware version V4.71(AAPH.0)
  • Fred_77
    Fred_77 Posts: 115  Ally Member
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    Hi @BMS, i have the same issue on ATP200 with SMS Global 
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 771  Zyxel Employee
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    Hi @BMS @Fred_77, 
    Greeting Forum.
    We are investigating the issue.It will be taken care of .
    Thank you for your feedback.
    Kevin
  • itxnc
    itxnc Posts: 98  Ally Member
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    We're seeing the same thing on all of our devices USG and ATP that have the latest firmware. We're going to flip to email for now....
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 771  Zyxel Employee
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    edited April 2022
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    Dear Customer,
    After we checked,  We have the correct mail content send to Clicksend.
    (Capture in WAN interface)

    However,Clicksend only send Subject to Phone.We will contact clicksend/smsglobal to check the issue.
    Thanks.
    Kevin
  • ez_
    ez_ Posts: 2
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    Hello,

    same problem with Zywall 110 and clicksend (tested with firmware version 4.70 and 4.71).

    4 options in clicksend


    1) I receive the SMS with subject only and ":"
    2) I receive the SMS with subject only
    3) I dont' receive the SMS
    4) I dont' receive the SMS

    I never receive the url link

    I have tested with start and stop message {sms} {/sms} (Clicksend options) and test with "default message" and multilangual file in firewall configuration, same results.

    example body of message for 3 and 4


    Can we remove HTML code for email send to SMS ?

    ez_








  • Zyxel_Kevin
    Zyxel_Kevin Posts: 771  Zyxel Employee
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    edited April 2022
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    Hi Customer,
    Clicksend don't allow text/html. We will impove on next ZLD(5.30/4.72)
    After install Firmware,You could change type yourself by CLI .

    Router> debug system email-to-sms-encoding inactive   ->text/plain

    Router> debug system email-to-sms-encoding active -> text/html

    On the other hands, For "VPN Access" scenario , Some SMS Service Provider might verfiy customer before allow to insert URL. So if you didn't receive 2FA code of VPN Access , Please check with Service Provider.

    Thanks

    Kevin

  • BMS
    BMS Posts: 21  Freshman Member
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    When is 5.30 supposed to be released?  Is there an alternative to ClickSend that you support?
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 771  Zyxel Employee
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    Hi @BMS,
    Firmware will be released on end of April . 
    Thank your patience.
    Kevin

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