Paid for the content filter. still able to go to sites

I paid for the content filter. still able to go to sites that I have in the forbidding list. What am I doing wrong? 

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  • Fred_77
    Fred_77 Posts: 115  Ally Member
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @CommercialConnection,
    your device?
  • Fred_77
    Fred_77 Posts: 115  Ally Member
    First Anniversary 10 Comments Friend Collector First Answer
    Also, what list have you compiled? The one next to the "General" section or the one inside the custom service?
    Is CF profile linked to the correct security policy?
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,280  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Please provide the following information.
    1. The configuration file of your USG. You can send startup-config.conf to me in private message.
    2. The URL of the website 

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