unable to register my newly purchased device

prakash Posts: 2
When i try to register device in the myportal. It gives an error the device is already registered

All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @prakash
    You can login to Myzyxel.com portal on your browser first.
    And then kick hyper link portal.myzyxel.com at Configuration > Licensing > Registration page.
    Browser will redirect device registration page to you. (Serial number and MAC Address will auto field)
    After clicking submit, device is able register to your account without problem.

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