Error while enabling SecuReporter

Lukas0102 Posts: 11
First Anniversary Friend Collector
edited August 2022 in Security

trying to enable the SecuReporter on our USG110 just logs me off from the device. When trying to enable it from the pop-up message at the top of the screen I cannoct accept the terms.

In the logs I found this error message: Get CNM-ID fail, with error=1,msg=Cannot find SecuManager

The SecuReporter was never enabled before.

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,073  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Could you provide the remote Web-GUI link to let us do more checks on your USG110? For security considerations, I will send a method to you about how to allow Zyxel HQ IP to access your device. Please check your private message inbox. Thanks.

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