Error while enabling SecuReporter

Lukas0102
Lukas0102 Posts: 11
Friend Collector Second Anniversary
edited August 2022 in Security
Hello,

trying to enable the SecuReporter on our USG110 just logs me off from the device. When trying to enable it from the pop-up message at the top of the screen I cannoct accept the terms.

In the logs I found this error message: Get CNM-ID fail, with error=1,msg=Cannot find SecuManager

The SecuReporter was never enabled before.


All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,284  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary

    Could you provide the remote Web-GUI link to let us do more checks on your USG110? For security considerations, I will send a method to you about how to allow Zyxel HQ IP to access your device. Please check your private message inbox. Thanks.


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