Where to find current end-of-support periods for USG Flex?

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USG_User
USG_User Posts: 369  Master Member
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edited August 2022 in Security
End of this year our USG110 will reach its end-of-support deadline. At the moment we are considereing the purchase of an USG Flex700 to be a little bit more "future save" with additional flex ports (at our USG110 all ports are already occupied).
But for an USGFlex700 we have to pay about 1,800 €. :#

Could anybody give me a link to the end-of-support dates? I only found defined warranty periods of 5 years or EOL warranty of two years from the date of your purchase. But we are interested in total product support, like e.g.: firmware updates, bugfixes, signature updates, etc.

We are not interested to purchase a product where the support ends in 5 years again.

Accepted Solution

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @USG_User @Cisneros5665
    Currently we could guarantee FLEX series still in support stay(bug fix/Critical Vulnerability fix), and the Security Service(signature update)licenses still available for 5 years even FLEX is end of service.

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  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @USG_User
    General Firewall hardware life cycle is 5 years, so there is no EOL plan on FLEX series at this moment,
    which means Flex series will not be end of service in 3 years.
    Even after EOS, maintenance builds will still be available for industry wide critical variability issues and Security license can run for another 5 years.  

  • USG_User
    USG_User Posts: 369  Master Member
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    edited August 2022
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    Thanks Stanley,
    But is it guaranteed that also the "last buyer" is getting the full 5 years product support including updates of signatures for the different UTM services?
    This means, will your contracted main dealers around the world stop the selling of hardware in due course, as soon as Zyxel decides to set an EOL date?
    Or is it possible to purchase a Zyxel Product, which has for example only one year left for support and signature updates? This would be an investment desaster.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @USG_User @Cisneros5665
    Currently we could guarantee FLEX series still in support stay(bug fix/Critical Vulnerability fix), and the Security Service(signature update)licenses still available for 5 years even FLEX is end of service.

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