Flex 700 - Certificate download has failed

jayd691

I have a USG Flex 700 running firmware version 5.31(ABWD0) which is having the same continuous error "2022-09-26 14:45:03 error myZyXEL.com Certificate download has failed.).

I have tried unsuccessfully to perform the update manually, but it continues to fail that way as well. "SSL Certificate download has failed. (failed) at Mon Sep 26 15:18:05 2022"

How can I correct this issue?

Jay

Zyxel_James

@jayd691, @Danyhomephix,
We have fixed the update issue on the update server. Now it should be able to update. Please try again, thank you.



James

Zyxel_James

Hello @jayd691,

about "SSL Certificate download has failed", is it a log or a pop-out error message? could you provide a screenshot of it?

Moreover, could you provide remote access to me via private message? I could help to check on this, thank you.

James

jayd691

Hi James,

It is logged when the update is automatic, and it is a pop-up window and logged when I try to update it manually, which I found in the community resolved this issue previously.

Jay

Dany

Hi all
Same issue again as previously.
Printscreen here:

homephix

can th error be same for other systems of same kind. I am facing a similar issue, so i need help. 

Dany

It works now on my side.
BR Daniel

Rix

And how do you manage it in Nebula?

Zyxel_James

Hello @Rix
Currently, we do not support SSL inspection on Nebula mode.

James