"network client" interface in "Easy Mode" not working (USG40W) - bug

Horia

when logged into the USG40W, and when in easy mode, if I click in the window "network client" on the "menu" icon (upper right corner, see image below),
 

then it starts saying "loading" and nothing happens (forever). See image below:


I have to reload the page in the browser, to get rid of the "loading" sign (otherwise I am blocked and cannot do anything on that page).

This is happening in both the firmware 4.25 and 4.32.
Is there a way to avoid it?
Is it a known bug?

Zyxel_Stanley

Hi @Horia

May we know what browser that you use for it?

You can flush browser cache/cookie and try it again.

Zyxel_Stanley

Hi @Horia

May we know what browser that you use for it?

You can flush browser cache/cookie and try it again.

Horia

@Zyxel_Stanley
Thank you!
I use Firefox 56.
I tested it with another browser  (Opera 39) and  it works fine.
I did not thought of the browser, sorry for ringing the bells without reason.

ahm2112

easy mode is not working. It just shows a spinning wheel and "loading". I've tried multiple browsers and flushed cache/cookies. Nothing. Can't get back to advanced mode.

Zyxel_Melen

Hi @ahm2112,

Please use ssh/console to login your and type in ezmode deactivate to disable easy mode.

In addition, since USG40W is eol model, the support we can provide is limited.