"network client" interface in "Easy Mode" not working (USG40W) - bug

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Horia
Horia Posts: 33  Freshman Member
First Comment Friend Collector
edited April 2021 in Security
when logged into the USG40W, and when in easy mode, if I click in the window "network client" on the "menu" icon (upper right corner, see image below),
 

then it starts saying "loading" and nothing happens (forever). See image below:


I have to reload the page in the browser, to get rid of the "loading" sign (otherwise I am blocked and cannot do anything on that page).

This is happening in both the firmware 4.25 and 4.32.
Is there a way to avoid it?
Is it a known bug?

Accepted Solution

All Replies

  • Horia
    Horia Posts: 33  Freshman Member
    First Comment Friend Collector
    @Zyxel_Stanley
    Thank you!
    I use Firefox 56.
    I tested it with another browser  (Opera 39) and  it works fine.
    I did not thought of the browser, sorry for ringing the bells without reason.
  • ahm2112
    ahm2112 Posts: 2  Freshman Member
    First Comment

    easy mode is not working. It just shows a spinning wheel and "loading". I've tried multiple browsers and flushed cache/cookies. Nothing. Can't get back to advanced mode.

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,519  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ahm2112,

    Please use ssh/console to login your and type in ezmode deactivate to disable easy mode.

    image.png

    In addition, since USG40W is eol model, the support we can provide is limited.

    Zyxel Melen