ZYXEL GS1920-24HP, problem NTP

Lucas

Hello, I am using a zyxel GS1920-24HP, the problem is that I can't set the time.
Whether by an NTP server (doesn't change the time) or manually. (When I restart the switch I lose time)
Thanks

Lucas

finally it works !! It was a firewall issue ! 
thanks a lot !

mMontana

Checklist for the NTP implementation for Network equipment.

• take note of the NTP server URL
• take note of the NTP server public (or private, if you have some in your LAN) IP address
  
• if the NTP server is in the same subnet, a gateway for the IP configuration of the switch is not necessary
• if the NTP server is outside the subnet of the switch's management network, gateway is mandatory
• set the NTP server address (FDQN)
• save configuration
• reboot the switch
• if time do not get correct in 2-3 minutes from the boot, check if the DNS server is correctly setup on the switch
• if the switch still cannot solve the FDQN, set the NTP server address (IPv4)
• save configuration
• if still time is not updated verify firewall rules
  

out of that... you need some expertise?

Lucas

Unfortunately, the problem persists. No way to synchronize with the NTP server. I tried via FQDN and public IP. 
Do you have an idea of the problem related to the manual configuration?

Lucas

finally it works !! It was a firewall issue ! 
thanks a lot !