firmware update issue

Dovetail_MD
Dovetail_MD Posts: 81  Ally Member
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edited April 2021 in Security
The USG60W here on test has firmware v 4,25

Update to v4.32 is reported as not correct despite downloading from the USG60W interface.

Do I need to go through intermediate versions? 

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  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    "erno 42007"  !
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @Dovetail_MD

    The error code is meaning the firmware not matched this model or firmware file is incompletely, so shows the firmware content error.
    You can try upgrade firmware by click cloud firmware update.

  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    Why would I try to update with the my box's current version which your arrow points to?  It already has v4.25
  • Dovetail_MD
    Dovetail_MD Posts: 81  Ally Member
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    I just tried downloading again - the version that is suggested on the myzxel interface - and yes I do know the model number that I have -  and the upload failed again with the same error message

    You are wasting my time!

    Confidence in your product slipping away
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @Dovetail_MD

    I have send private message to you for check this issue more detail.
  • PeterUK
    PeterUK Posts: 2,702  Guru Member
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    In myZyxel under Devices Management click Firmware Download and find your USG60W and download it that way?

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