secu extender macos ventura

steeven
steeven Posts: 6
First Comment Friend Collector
in Security
Hello, I have a problem with a mac os ventura, the Secuextender software works during installation and no longer works when restarting the computer
The error message:

ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL SecuExtender to try again.

Thanks
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All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,311  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Hi @steeven

    Welcome to the Zyxel community. Could try to uninstall  SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks. 
  • steeven
    steeven Posts: 6
    First Comment Friend Collector
    edited November 2022
    Zyxel_Jeff said:
    Hi @steeven

    Welcome to the Zyxel community. Could try to uninstall  SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks. 

    Hello,
    Unfortunately I've already tried uninstalling and reinstalling the software and it still doesn't seem to work.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,311  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Hi @steeven

    May I know which VPN type you use it? Is it IPsec VPN or SSL VPN? What is its software version?
    Maybe you can download our latest IPsec VPN client from this link. Thanks.

  • steeven
    steeven Posts: 6
    First Comment Friend Collector
    Hello, thank you for your answer, I am currently using the latest version MACOS ventura and the latest version of Secuextender ssl (1.2.5)

    Are there permissions to give on mac regarding secuextender?

    Thanks in advance
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,311  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    edited November 2022
    Hi @steeven

    Thanks for your feedback. You could follow this link1 and link2 to deploy the SSL VPN connection for Mac OS in your environment. If you still have a problem with this, please provide the error message of the screenshot to us. Thanks.
  • steeven
    steeven Posts: 6
    First Comment Friend Collector 
    Hello,
I just tried the software on another mac ventura and it works fine, but it still doesn't work on the original mac
The error message remains the same:
ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender
 has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL 
SecuExtender to try again.
    Thanks in advance
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,311  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    Hi @steeven

    Could you share the screenshot of the error message with us? Thanks. 
  • steeven
    steeven Posts: 6
    First Comment Friend Collector
    Hi @Zyxel_Jeff , this is the screenshot :
     
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,311  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    edited December 2022
    Hi @steeven

    May I know what is your detailed version number(13.X.X) of Ventura for those two Mac devices respectively? Thanks.
  • steeven
    steeven Posts: 6
    First Comment Friend Collector
    Hello @Zyxel_Jeff, The version of Mac is 13.0.1
    Thanks a lot.

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