secu extender macos ventura

steeven

Hello, I have a problem with a mac os ventura, the Secuextender software works during installation and no longer works when restarting the computer

The error message:

ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL SecuExtender to try again.

Thanks

Zyxel_Jeff

Hi @steeven

Welcome to the Zyxel community. Could try to uninstall  SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks. 

steeven

Zyxel_Jeff said:

Hi @steeven

Welcome to the Zyxel community. Could try to uninstall  SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks. 

Hello,
Unfortunately I've already tried uninstalling and reinstalling the software and it still doesn't seem to work.

Zyxel_Jeff

Hi @steeven

May I know which VPN type you use it? Is it IPsec VPN or SSL VPN? What is its software version?
Maybe you can download our latest IPsec VPN client from this link. Thanks.

steeven

Hello, thank you for your answer, I am currently using the latest version MACOS ventura and the latest version of Secuextender ssl (1.2.5)

Are there permissions to give on mac regarding secuextender?

Thanks in advance

Zyxel_Jeff

Hi @steeven

Thanks for your feedback. You could follow this link1 and link2 to deploy the SSL VPN connection for Mac OS in your environment. If you still have a problem with this, please provide the error message of the screenshot to us. Thanks.

steeven

Hello,
I just tried the software on another mac ventura and it works fine, but it still doesn't work on the original mac
The error message remains the same:
ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender
 has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL 
SecuExtender to try again.
Thanks in advance

Zyxel_Jeff

Hi @steeven

Could you share the screenshot of the error message with us? Thanks. 

steeven

Hi @Zyxel_Jeff , this is the screenshot :
 

Zyxel_Jeff

Hi @steeven

May I know what is your detailed version number(13.X.X) of Ventura for those two Mac devices respectively? Thanks.

steeven

Hello @Zyxel_Jeff, The version of Mac is 13.0.1
Thanks a lot.