secu extender macos ventura

Hello, I have a problem with a mac os ventura, the Secuextender software works during installation and no longer works when restarting the computer
The error message:

ZyWALL SecuExtender was unable to connect to its helper tool and must now quit. Please ensure that ZyWALL SecuExtender has been correctly installed and isn't being blocked by any network security software, and then reopen ZyWALL SecuExtender to try again.

Thanks

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 433
    25 Answers First Comment Friend Collector Second Anniversary
     Master Member
    Hi @steeven

    Welcome to the Zyxel community. Could try to uninstall  SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks. 
  • steeven
    steeven Posts: 3
    First Comment Friend Collector
    edited November 24
    Hi @steeven

    Welcome to the Zyxel community. Could try to uninstall  SecuExtender -> reboot mac device-> reinstall SecuExtender again to see whether is working for you? Thanks. 

    Hello,
    Unfortunately I've already tried uninstalling and reinstalling the software and it still doesn't seem to work.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 433
    25 Answers First Comment Friend Collector Second Anniversary
     Master Member
    Hi @steeven

    May I know which VPN type you use it? Is it IPsec VPN or SSL VPN? What is its software version?
    Maybe you can download our latest IPsec VPN client from this link. Thanks.

  • steeven
    steeven Posts: 3
    First Comment Friend Collector
    Hello, thank you for your answer, I am currently using the latest version MACOS ventura and the latest version of Secuextender ssl (1.2.5)

    Are there permissions to give on mac regarding secuextender?

    Thanks in advance
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 433
    25 Answers First Comment Friend Collector Second Anniversary
     Master Member
    edited November 25
    Hi @steeven

    Thanks for your feedback. You could follow this link1 and link2 to deploy the SSL VPN connection for Mac OS in your environment. If you still have a problem with this, please provide the error message of the screenshot to us. Thanks.

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