Geo IP Database Errors

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LosHighander
LosHighander Posts: 2
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edited April 2021 in Security
When I try to add (or remove and re-add) GEOs, I am returned the below error:

CLI Number: 0
Warning Number: 124003
Warning Message: 'Geo IP database of this country is empty.'

Does anyone have any idea on how to resolve?  All the firewall rules that were using a filter of only accepting traffic from the US Geo started failing.  When I switched the source to any, things would work.  Went to remove and re-add the US Geo and came across the issue.  Looks to affect all GEOs.  

I manage several offices with the same model USG (all running same version firmware and related).  Only this office is having the issue.


All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @LosHighander

    Which country name that you selected in object?

    And you may update GeoIP data base and try it again.

    (Configuration > Object > Address/GeoIP > GeoIP > click update now button.)


  • LosHighander
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    When trying to add any country, that is the error returned.  The GeoIP database is running the newest version (20180809). 
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @LosHighander

    I will send you private message for check this issue more detail.

  • Alex_91
    Alex_91 Posts: 14  Freshman Member
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    Hi,
    I have the same problem, how did you solve it?

    I noticed the problem after updating the firmware to the last version 4.32 on USG110
    Returning to 4.31, however, the defect remains.


  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    Hi @Alex_91

    Currently we are checking this. I will update on forum once there is conclusion.
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
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    edited August 2018
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    Hi @LosHighander and @Alex_91

    The issue has fixed on your device. And it will fixed in next firmware release.

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