Email firmware notifications?

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mat17
mat17 Posts: 45  Freshman Member
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Hi support,

I have an USG flex 200 and a wireless AP NWA5123-AC-HD.
I don't check them daily.
Is there a way to get notified when there is a new available firmware?
Last time I went 6 months with an old firmware.
Kind regards


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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,464  Zyxel Employee
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    Hi @mat17,

    You should be able to receive new firmware notification from Myzxel.com when it is registered.

  • mat17
    mat17 Posts: 45  Freshman Member
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    Hello,

    My firewall is connected and registered in the portal.
    Unfortunately, as far as I know, I never received an email notification about a new firmware.
    And for my AP, it is also registered in the portal, but there is no way to connect it to the portal from its administrative panel.
    Do I have to do something special to get these notifications?
    Kind regards

  • valerio_vanni
    valerio_vanni Posts: 64  Ally Member
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    Neither I get email notifications.
    The only notification I get is in web interface of device when I log on.

    In portal.myzyxel.com, under "device management" there is a button "firmware update". If clicked, it answers "up to date". Don't know if there's any notification when it's not updated.

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,464  Zyxel Employee
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    edited December 2022 Answer ✓
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    Hi @mat17, and @valerio_vanni,
    You can register devices in below link.
    We will send notification mail when new firmware is released.
    https://www.zyxel.com/global/en/form/product-registration
  • mMontana
    mMontana Posts: 1,342  Guru Member
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    edited December 2022
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    @Zyxel_Cooldia hi, maybe I'm wrong here but.
    • For register a device, I should have a Myzyxel account.
    • For have a my zyxel account, i need an email addres
    so why there's not an option in MyZyxel or in Nebula as "notify with email when this device has a new firmware available"? MyZyxel portal already notify if a licence is going to expire...
    Any MyZyxel portal knows public IP and firwmare version of every device...
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,464  Zyxel Employee
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    Hi @mMontana,
    About the new firmware notification mail from Myzxxel.com, we will move this suggestion to ideal section for future evaluation. Thanks for your suggestion. =) 
  • mat17
    mat17 Posts: 45  Freshman Member
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    Hello all,

    from my side, the portal accesss was not the right solution because:
    - not all your products have a portal access
    - for my firewall, which has a portal access, I don't get any notifications about firmware updates.
    I'll see then if the product registration solves this issue.
    Thanks.
  • mMontana
    mMontana Posts: 1,342  Guru Member
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    Hi @mMontana,
    About the new firmware notification mail from Myzxxel.com, we will move this suggestion to ideal section for future evaluation. Thanks for your suggestion. =) 
    Don't forget the option on Nebula. Option for notification.
  • mat17
    mat17 Posts: 45  Freshman Member
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    Hello @Zyxel_Cooldia

    As I told you, I registered all my devices.

    There was recently a firmware update for the USG FLex 200. But unfortunately, I didn't get any email notification.

    How can we get notified when there is a firmware update in one of our products?

    Kind regards

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