XGS1930-52HP unable to firmware upgrade

Zek
Zek Posts: 1
All of my XGS1930-52HP are stuck in version V4.70(ABHV.3) | 11/01/2021 (Stable)
When trying to update to latest version from Nebula Cloud switch going to downtime for 25 minutes and boot with same firmware again, in event log get error "Upgrade system firmware failed"


Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Hi @zek,

    Welcome to the Zyxel community!
    Could you enable Zyxel support access for me to check?
    Please go to Help Center > Support Request > Zyxel support access to enable and save. Also, I need your organization name, or I cannot find it.

    Zyxel Melen

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Hi @zek,

    Welcome to the Zyxel community!
    Could you enable Zyxel support access for me to check?
    Please go to Help Center > Support Request > Zyxel support access to enable and save. Also, I need your organization name, or I cannot find it.

    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @Zek,

    It's been a while do not see your reply.
    Did the firmware successfully upgrade?
    I did a local test that upgrade firmware via Nebula successfully.
    If you still have a problem, please help to collect the tech support and enable Zyxel support.
    I will help to check what's wrong.

    Zyxel Melen