XGS1930-52HP unable to firmware upgrade

Zek
Zek Posts: 1
All of my XGS1930-52HP are stuck in version V4.70(ABHV.3) | 11/01/2021 (Stable)
When trying to update to latest version from Nebula Cloud switch going to downtime for 25 minutes and boot with same firmware again, in event log get error "Upgrade system firmware failed"


Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 881
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
     Zyxel Employee
    Answer ✓
    Hi @zek,

    Welcome to the Zyxel community!
    Could you enable Zyxel support access for me to check?
    Please go to Help Center > Support Request > Zyxel support access to enable and save. Also, I need your organization name, or I cannot find it.
    Melen

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 881
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
     Zyxel Employee
    Hi @Zek,

    It's been a while do not see your reply.
    Did the firmware successfully upgrade?
    I did a local test that upgrade firmware via Nebula successfully.
    If you still have a problem, please help to collect the tech support and enable Zyxel support.
    I will help to check what's wrong.
    Melen