No internet connectivity

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I have just had my new Zyxel router installed. The LED for the internet connection is solid red and is not changing.  Can you please advise?  I can connect to the network via my laptop but there is no internet.

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  • Zyxel_Emily
    Zyxel_Emily Posts: 1,306  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @PatriciaLucas,

    What is the model name of your device? The LED for WAN/LAN/DMZ on USG FLEX/ATP is yellow or green. Here is the LED status for your reference.

  • smb_corp_user
    smb_corp_user Posts: 161  Master Member
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    Looks like your WAN connection is down and your router is correctly telling you “No Signal”.

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