Can someone clarify what this means?

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I have a Zyxel 802.11ax (WiFi 6) Dual-Radio PoE Access Point (NWA50AX) that is connected to a Cisco Meraki Go Network Security (GX20). I've noticed lately my network has random “hiccups” that have become annoying to say the least. I checked the Log for the Zyxel and noticed something strange around one of the hiccups that took place on 2023-02-28. Here are the few lines from the “hiccup”:

205

2023-02-28 11:36:32

notice

Wireless LAN

Wlan slot1 is enabled.

 

 

CONFIG CHANGE

206

2023-02-28 11:36:08

info

Interface

Interface lan has been changed.

 

 

CONFIG CHANGE

207

2023-02-28 11:36:06

alert

System

Port 0 is up! The link speed is 1000M/Full.

 

 

 

208

2023-02-28 11:36:06

info

Interface

Interface lan has been changed.

 

 

CONFIG CHANGE

209

2023-02-28 11:35:32

alert

System

Port 0 is down!

 

 

 

210

2023-02-28 11:35:24

alert

System

Port 0 is up! The link speed is 1000M/Full.

 

 

 

211

2023-02-28 11:35:23

notice

System

This AP successful rebooting by Wireless Auto Recovery process. IP:0.0.0.0

 

 

App Watch Dog

212

2023-02-28 11:35:22

alert

System

Port 0 is down!

Line 211 is the line I'm perplexed with. Can anyone help with more information?

All Replies

  • Intranetworks
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    I have the same problem …

  • Zyxel_Kay
    Zyxel_Kay Posts: 555  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited March 2023
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    Hi @kmg123

     

    For line 207,209 and 210 and 212, which mentioned Port 0 up/down stand for the status of uplink signal, this may cause by the Ethernet cable has been plugged into/off from the port, internet connection lost or AP reboot. Line 206 and 208 which mentioned “Interface lan has been changed” usually follows a Port 0 up/down log. 

     

    If the AP detects any abnormal behavior, it may reboot to recover. You'll see a notice about this in line 211. To investigate further, we would appreciate your assistance in collecting the diagnostic file from the AP's local GUI. You can find it under Maintenance > Diagnostics > Diagnostics. Please send us the file via private message, and remember to zip it before sending. 

    Hi @Intranetworks
     
    If you encountered the same issue, please collect the diagnostic file as the step above and sent us via private message. Kindly remember to zip it before sending. 

    Kay 

    Kay

  • Zyxel_Kay
    Zyxel_Kay Posts: 555  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @kmg123 and @Intranetworks

    May I inquire if your AP is still experiencing this issue? If so, please don't hesitate to contact us for assistance. In the event that the problem recurs, kindly collect the diagnostic file and send it to us via private message. 

     

    Kay 

    Kay