XS1930-10 Issue with L3 License

nox79 Posts: 20  Freshman Member
edited March 2023 in Switch

Hi, i just puchase L3 license and i linked in portal zyxel to my switch.

But when press the update button to load license in switch i received this error

"Error: Couldn´t resolve host" , and the license its not update in switch.

How can update my purchase license in switch?


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,881  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited March 2023

    Hi @nox79,

    Service registration needs the switch can connect to the MyZyxel portal. The error message is most likely you did not configure the DNS server setting on your switch.

    Could you set up the DNS server setting and update it again?

    Please go to Menu > SYSTEM > IP setup > IP setup > IP setup to configure Domain Name Server.