Gateway Timeout - USG20W-VPN

RTC

hello. when i go to the browser and login, I receive this error:

Gateway Timeout

The gateway did not receive a timely response from the upstream server or application.

I reboot the device and try i multiple browsers.

Thanks for your help

PeterUK

download new firmware unplug WAN reboot and update

Zyxel_Jeff

Hi @RTC

Thanks for reporting this case to us. As mentioned by PeterUK, we suggest the following steps to recover your service:

Step 1: Disconnect the WAN port connection and reboot your device.

Step 2: Access the device's Web-GUI using the LAN port.

Step 3: Update the firmware to our latest version, V5.36P2.

You can download the firmware from this link: 

https://community.zyxel.com/en/discussion/17114/zywall-usg-flex-series-atp-series-vpn-series-v5-36p2-firmware-release

Thank you.

tstchris

Kind of disappointed by Zyxel on this one. We normally use Sonicwall for our clients but with this client we wanted to try Zyxel. We manage these remotely and now have to ask one of our customers to help us out with this. Tried putty and crazy long errors there also.

alexey

https://community.zyxel.com/en/discussion/comment/52981#Comment_52981

Welcome to "Dissappointed Zyxel customers club"🤝